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Shop Assistant Manager Job in Kenya

Position: Coffee Shop Assistant Manager

Job Summary:
Oversee and manage all areas of the Coffee Shop and make final decisions on matters of importance to guest service.
Job Responsibilities
  • Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs.
  • Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
  • Regularly carry out a Profit and Loss account for the coffee shop to maximize profits.
  • Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
  • Maintain professional coffee shop image, including cleanliness, proper uniforms, and appearance standards.
  • Estimate food and beverage costs. Supervise portion control and quantities of preparation to minimize waste.
  • Estimate food needs, place orders with distributors, and schedule the delivery of fresh food and supplies.
  • Ensure that proper security procedures are in place to protect employees, guests and company assets.
  • Ensure a safe working and guest environment to reduce the risk of injury and accidents. Completes accident reports promptly in the event that a guest or employee is injured.
  • Manage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness.
  • Investigate and resolve complaints concerning food quality and service.
  • Provide direction to employees regarding operational and procedural issues.
  • Conduct orientation, explain the company’s policies and procedures, and oversee the training of new employees.
  • Ability to cost and carry out food and breakfast training.
  • Carrying out marketing activities for the coffee shop.
  • Develop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews.
  • Maintain an accurate and updated plan of the coffee shop staffing needs. Prepare schedules and ensure that the coffee shop is staffed for all shifts.
Qualifications & Skills:
  • Diploma in Hotel and Catering from a recognized institution.
  • Bachelor of Science degree in hotel/restaurant management will be an added advantage.
  • 3+ years of progressively more responsible positions in the hospitality industry.
  • 2+ years of experience supervising staff in a similar role.
Required Skills:
  • Pleasant, polite manner, self-motivated, energetic, and enthusiastic team-player who is change-oriented and consumer-focused.
  • Excellent oral and written communication skills, including presentation skills with leadership ability.
  • Demonstrated ability to build strong customer relationships.
  • Proven ability to market a coffee shop to potential clients
  • Exceptional people skills, including personnel management.
  • Ability to motivate employees to work as a team to ensure that food and service meet appropriate standards.
  • Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to the coffee shop problems.
  • Proficient with all Microsoft Office applications, particularly Word and Excel.
  • Accounting skills a must
We are offering an exciting career opportunity in an up market coffee shop in the hospitality industry looking for a person to fill the position of an Assistant Manager. 

If you think you are the right candidate for this position and up to the challenge, kindly send your CV and Cover letter with 3 referees, job title with current and expected salary on the subject line and daytime contact not later than 7th August 2014 to

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