Position: Coffee
Shop Assistant Manager
Job Summary:Oversee and manage all areas of the Coffee Shop and make final decisions on matters of importance to guest service.
Job Summary:Oversee and manage all areas of the Coffee Shop and make final decisions on matters of importance to guest service.
- Adhere to company standards and service levels
to increase sales and minimize costs, including food, beverage, supply,
utility and labor costs.
- Responsible for ensuring that all financial
(invoices, reporting) and personnel/payroll related administrative duties
are completed accurately, on time and in accordance with company policies
and procedures.
- Regularly carry out a Profit and Loss account
for the coffee shop to maximize profits.
- Enforce sanitary practices for food handling,
general cleanliness, and maintenance of kitchen and dining areas.
- Maintain professional coffee shop image,
including cleanliness, proper uniforms, and appearance standards.
- Estimate food and beverage costs. Supervise
portion control and quantities of preparation to minimize waste.
- Estimate food needs, place orders with
distributors, and schedule the delivery of fresh food and supplies.
- Ensure that proper security procedures are in
place to protect employees, guests and company assets.
- Ensure a safe working and guest environment to
reduce the risk of injury and accidents. Completes accident reports
promptly in the event that a guest or employee is injured.
- Manage shifts which include: daily decision
making, scheduling, planning while upholding standards, product quality
and cleanliness.
- Investigate and resolve complaints concerning
food quality and service.
- Provide direction to employees regarding
operational and procedural issues.
- Conduct orientation, explain the company’s
policies and procedures, and oversee the training of new employees.
- Ability to cost and carry out food and
breakfast training.
- Carrying out marketing activities for the
coffee shop.
- Develop employees by providing ongoing
feedback, establishing performance expectations and by conducting
performance reviews.
- Maintain an accurate and updated plan of the
coffee shop staffing needs. Prepare schedules and ensure that the coffee
shop is staffed for all shifts.
Qualifications & Skills:
Education:
- Diploma in Hotel and Catering from a
recognized institution.
- Bachelor of Science degree in hotel/restaurant
management will be an added advantage.
Experience:
- 3+ years of progressively more responsible positions
in the hospitality industry.
- 2+ years of experience supervising staff in a
similar role.
Required Skills:
- Pleasant, polite manner, self-motivated,
energetic, and enthusiastic team-player who is change-oriented and
consumer-focused.
- Excellent oral and written communication
skills, including presentation skills with leadership ability.
- Demonstrated ability to build strong customer
relationships.
- Proven ability to market a coffee shop to
potential clients
- Exceptional people skills, including personnel
management.
- Ability to motivate employees to work as a
team to ensure that food and service meet appropriate standards.
- Must be able to handle the pressures of
simultaneously coordinating a wide range of activities and recommend
appropriate solutions to the coffee shop problems.
- Proficient with all Microsoft Office
applications, particularly Word and Excel.
- Accounting skills a must
We are offering an exciting career
opportunity in an up market coffee shop in the hospitality industry looking for
a person to fill the position of an Assistant Manager.
If you think you are the right
candidate for this position and up to the challenge, kindly send your CV and
Cover letter with 3 referees, job title with current and expected salary on the
subject line and daytime contact not later than 7th August 2014 to fm8251@gmail.com
