I&M Bank, a leading Kenyan
commercial banking group with regional presence in 4 countries, is looking for
the following key personnel to spearhead their ambitious business line
expansion plans.
Diaspora Banking - Relationship Officer
Job Ref: DBRO/08/2014
Department: Marketing & Product Development Job Summary: The job holder will be responsible for assisting the Diaspora Banking Manager in marketing and growing Diaspora business and providing backup to Diaspora Agents and Team players in order to enhance business growth and revenue generation for the bank
Key Duties and Responsibilities:
The Incumbent will report to the Manager Diaspora Banking, based at the select Centre, and will be responsible for:
The Incumbent will report to the Manager Diaspora Banking, based at the select Centre, and will be responsible for:
- Acting as the principal point of contact for
the Bank’s relationships, with a designated portfolio of Diaspora
customers/Region.
- Marketing, growing business and ensuring that
there is increased customer base, deposits, earnings, facility utilization
and usage of all bank products and services. This may involve
international travel, organising and participating in overseas events.
- Achieving the set growth targets for the
portfolio in terms of numbers and values for both Liabilities, Assets and
fee income.
- Ensuring the existing customer relations are
well maintained in order to achieve high customer retention.
- Managing customer portfolio at Risk (PAR),
account migration and provisions.
- Gathering and analysing market intelligence
across the global markets to facilitate development of innovative
products.
- Ensuring quality service delivery for
customers in order to achieve agreed service levels in coordination with
the customer services team in branches and Diaspora Banking Unit.
- Undertaking existing customer profiling and up
selling to increase value per customer.
- Managing diaspora customer
requests/transactions in compliance with I &M BANK operational
guidelines and procedures.
Minimum Requirements:
- University Degree preferably in a business
related field.
- At least 3 years’ experience in Banking with
exposure to some or all of the following functions: Sales (Personal
/ Business / Retail), Relationship Management, Treasury and Customer
Service .
- Experience in Credit analysis and
Administration will be an advantage.
- Good interpersonal, presentation, problem
solving, and communication skills
- Ability to build strong networks.
- Excellent analytical, planning, organization
and execution skills.
If you meet the specifications for
the position above, please send your application together with a comprehensive
curriculum vitae indicating your qualifications, present position, contact and
names of three referees.
In your application, please quote
both the position and the reference number as indicated above.
Your application should reach the address below on or before 30th August, 2014.
The AGM Human Resources
I&M Bank Limited
I & M Tower, Kenyatta Avenue
P.O Box 30238 – 00100,
Your application should reach the address below on or before 30th August, 2014.
The AGM Human Resources
I&M Bank Limited
I & M Tower, Kenyatta Avenue
P.O Box 30238 – 00100,
Nairobi
OR email: recruit@imbank.co.ke
Only short listed candidates will be contacted.
OR email: recruit@imbank.co.ke
Only short listed candidates will be contacted.
Canvassing will lead to automatic
disqualification.