Who are we? Cellulant*
is a mobile commerce company.
We operate Africa’s number one mobile
commerce network and aim to connect 100 million customers to our mobile
commerce ecosystem.
We do that by providing services like
mobile banking, mobile payments, music, information services and other mobile
related services.
Cellulant* was founded in 2003 and
has currently operations in Kenya, Nigeria, Tanzania, Uganda, Rwanda, Ghana,
Zimbabwe, Mozambique, Malawi, Zambia, Botswana and every year moving into new
countries.
To be able to meet these aggressive
growth expectations we need to grow our dynamic team.
We invite you to be part of that
growth by submitting your application to the following roles.
Vacancy: Implementation
Engineer
Department: Digital
Banking
Location: Nairobi,
Kenya
Job posting: 01-08-2014
until 15 -08-2014.
Starting date:Immediate.
Implementation Engineer
The Implementation Engineer is an
engineer working in the Digital Banking Team who is responsible for supporting
the team in as far as the technical aspects of the relationship with the
customer are involved.
Responsibilities:
Service Management
- Ensure that all services are implemented and
that they operate correctly.
- Ensure that all the relevant monitoring tools
are deployed at the customer’s premises.
- Prepare Service Reports for the service management
meetings.
- Responsible for service improvement
deliverables as far as the customer is involved.
- Respond to escalation from the customer and/or
support
Project Design and analysis
- Requirements gathering.
- Translating requirements into technical design
– with documentation.
- Co-ordination of development effort – if
needed – from Product Development.
- Effort estimation.
- Prerequisite analysis.
Project Implementation and
Integration
- Planning of the implementation of projects.
- Implementing of projects at the customer site
(if the implementation is on hub, co-ordinate with Hub implementation team
to ensure the same is implemented).
- Co-ordination with technical resources at the
customer site to be able to deliver the solution.
Closing the sale
- Prepare technical proposal documentation for
projects.
- Assist in sales calls where there is a
technical aspect of the project that needs to be explained to the
customers.
- Deliver the various Technical aspects of the
Cellulant Delivery Model.
Technical Relationship
- Build technical relationships with the
Engineers and the Engineering management teams at the customers.
- Develop a positive view of Cellulant among the
IT staff at the customer’s premises
- Assist in reporting requirements when they
arise with the customer.
Who are you?
Required skills:
- Preferred: BSc. Computer Science/Software
Engineering/IT;
- Extensive experience with Java/PHP programming
language;
- Extensive experience with databases – data
structures, relational data models, Stored Procedures, PL/SQL;
- Extensive experience of web technologies -
XML, JavaScript;
- Experience with application security
technologies (e.g. SSL) to ensure secure applications;
- Experience in software life-cycle development
(SDLC);
- Preferred experience with Apache Tomcat
application server and SOA;
- Preferred experience with Linux , Solaris or
UNIX OS’s;
- Candidate should have at least 4-5 years of
experience in application development.
- Candidate should excellent interpersonal and
communication skills
- Candidate should have experience in high pressure
environments/projects
- Candidate should have good presentation skills
- Candidate should have excellent report writing
skills
- Candidate should be a an excellent team player
Vacancy: Support
Engineer
Department: CTG
Location: Nairobi, Kenya
Job posting: 01-08-2014 until 15 -08-2014.
Starting date:Immediate.
Support Engineer
She/he will implement the incident management process; contribute to reporting and knowledge base efforts.
Responsibilities:
- Issue detection: Proactive Monitoring of all
services using provided interfaces all any other channel and Ensuring all
detected issues are logged and tracked as per the incident management
process. Monitoring Gap identification and feedback
- Communication: Ensuring frequent and proactive
communication that is relevant, clear, accurate and timely as per the
incident management process.
- Ticket recording and tracking: Ensuring all
tickets are logged accurately with all details as per the incident
management process
- Issue Diagnosis: Perform initial troubleshooting
of tickets and Ensure that accurate troubleshooting is done for all
tickets handled. Ensure that troubleshooting steps are recorded.
- Issue resolution: Ensure that all issues
handled are resolved with SLA
- Escalation: Ensure that issues are escalated
as per the incident management process, using provided tools and
escalation matrices. Ensure follow-up is done for all escalated issues.
- Reports: Timely completion of reports as per
the set guidelines by the Service analyst
- Knowledge Base: Contribute to the knowledge
management efforts as shall be required by the knowledge manager and any
other responsibility as shall be required by the supervisor.
Who are you?
Required skills:
- A first degree in an IT related field is
desirable
- A formal training in Customer service
- A minimum of one years’ experience in the IT
industry
- Firm grasp of how the web works, networking,
and software products
- Problem analytical and troubleshooting skills
- Good verbal and written communication skills
- Linux OS skills
- Relational databases skill e.g. MySQL
Vacancy: Account Manager
Department: Digital Banking.
Location: Nairobi,
Kenya
Job posting: 01-08-2014
until 15 -08-2014.
Starting date:Immediate.
Account Manager
She/he is responsible for increasing
customer adoption of Cellulant’s mobile commerce Products & Services and
drive transactional revenue for the Banks.
She/he is charged with the role of
managing the relationship between Cellulant and its customers from an account
perspective and to ensure that the clients are engaged at all times.
In addition the Senior Account
manager is required to look at other influencing factors within the company and
externally that can help drive growth in the relationship Cellulant has with
its customers.
Responsibilities:
Managing portfolio of clients
- The role will involve being responsible for
managing a portfolio of clients.
- Building and developing a good working
relationship
- Being responsible for the overall delivery of
products and services to the clients
- Building a strategy with the clients to
deliver products and services
- Being responsible for the overall delivery of
projects on spec, on budget and on time for customers.
- Being responsible for meeting the Financial
and Non-Financial KPI’s that are set for each client
- Business development with new and existing
clients
Service Delivery
- Ensure that customers receive the expected
level of service from Cellulant and that SLA’s are maintained.
- Ensure the service management framework is
adhered to with every client.
- Ensure rapid response to customer
queries/complaints.
- Provide critical internal feedback to the
necessary stakeholders on internal processes and other areas where
improvements can be made to ensure better service delivery
Client Consultation
- Provide advisory role to customers by
providing consultation on digital channels fundamentals; including but not
limited to – increasing registrations on digital channels, driving usage
and retention, value adding services.
- Identify client requirements and develop
digital strategy road map that aligns the clients and Cellulant’s
strategic vision.
- Provide insights to clients on the direction
of mCommerce and the direction of digital channels to further influence
the client’s digital strategy.
Client Awareness
- Be responsible for understanding the clients’
organization and structure, their digital strategy and related budget
& KPI’s
- Provide internal feedback to the business as
to the state of the relationship with our clients. Be responsible for
driving improvement of distressed relationships and strengthening of good
relationships.
Project Management
- Be the main point of contact with the client
during all phases of deployment of products and services.
- Keep the client regularly updated on project
status
- Identify, highlight and mitigate against any potential
project risk areas and liaise with the client on the same.
- Assist in prioritizing projects in line with
the size of the opportunity and the availability of resources.
Additional responsibilities:
- Provide support and leadership during
companywide initiatives where commercial input is required. This involves
volunteering for additional responsibilities and deliverables from time to
time.
- Represent commercial teams during internal
meetings and discussions. Dissemination information to commercial teams
and collecting feedback to be shared during these meetings.
Who are you?
Required skills:
- Have a degree in business related field
preferably Business Administration is desirable.
- Have at least four years’ experience in
marketing a product.
- Have at least two years’ experience leading a
team
- Have strong people skills as well as
management skills
- Be fluent in both English and Kiswahili.
- Have the ability to multitask and work under
pressure.
- Good verbal and written communication skills
- Customer service skills
- Strong organizational, time management and
prioritization skills.
- Able to take a creative approach to situations
and problem solving.
- A skilled team player.
- Interested candidates are requested to submit
their CVs and a convincing
What do we offer you?
When working at Cellulant*, you can
expect to work on a diverse range of problems, with inspiring and creative
colleagues.
You will have ample opportunities for
growth and career development, and we highly value continuous learning.
We offer you a challenging position in which you will be rewarded for performance.
Apply now!
Are you interested in this position
and do you meet the minimum requirements?
Apply by sending an e-mail with your
CV and a convincing cover letter to Jobs@cellulant.com
The selection process entails an oral interview stage, followed by a case study presentation and a final interview.
The deadline for application is August 15, 2014.
Due to the high volume of applications received only shortlisted candidates will be contacted.
Do you have questions about this vacancy?
Visit our website at www.cellulant.com
Please do not hesitate to contact us by e-mail or telephone: jobs@cellulant.com or 0202606696.