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Program Manager Job in Nairobi

Vacancy: Senior Program Manager

Position Overview:
Heshima Kenya is an international non-profit organization based in Nairobi, Kenya, dedicated to protecting and empowering unaccompanied refugee children and youth; especially adolescent girls, through our specialized shelter, education and advocacy programs. 

The Senior Program Manager reports to the Country Director and is responsible for the oversight of Heshima Kenya’s core programs to ensure that program goals and objectives are met and proper standards procedures are carried out within every program. 

This position also provides specialized case management support to beneficiaries. 

The following are responsibilities related to this position:

Core Responsibilities

Program Management
  • Responsible for the overall management, planning, assessment and implementation of Heshima Kenya’s holistic programmatic model.
  • Provide direct supervision of all program staff. Ensure case management staff meet quarterly and annual program goals.
  • Participate in the design and implementation of project evaluation per annual program objectives and donor requirements.
  • Ensure a thorough review of all program reports and provide feedback to staff to address areas of improvement.
  • Assist in strengthening Heshima Kenya’s referral and partner network.
  • Provide support to the Country Director during donor meetings and support donor outreach.
  • Attend and support in leading weekly staff meetings and contribute feedback and ideas.
  • Ensure that all program policies and procedures are up to date and reflect programmatic standards.
  • Support data collection and participate in research projects, including project design and activity plans.
  • Learn and understand thoroughly Heshima Kenya’s mission, programs and goals.
  • Communicate with partner organizations, volunteers, and donors in a professional and timely manner.
  • Participate in budget development and monitor quarterly program budgets with the Director of Financial Operations, program supervisors, and the Country Director.
  • Perform other duties as assigned by the Country Director in the implementation of program activities.
Case Management
  • Oversee intake, assessments and referrals of program participants.
  • Ensure that all beneficiary protection issues are effectively handled; communicate relevant and urgent details to focal staff and any emergency cases to the Country Director.
  • Work closely and collaborate with key program staff on a weekly basis about specific cases, progress, and follow-up referrals and recommendations through the design and implementation of individual goal plans. Lead monthly case management panel.
  • Oversee the logistics for case management services, specifically accessing counseling, food and clothing assistance, educational and training programs, home visits, family tracing and reunification activities with ICRC and ensure follow up is conducted as needed. Ensure that the case management team provides all necessary services.
  • Maintain accurate and timely records of activities and plans and ensure that the case management team adds documentation to each individual case file.
  • Counsel program participants when necessary.
  • Provide direction and support to the Advocacy Officer, Case Management and Safe House staff regarding any and all activities, especially those related to the Community Outreach Program.
  • Master’s degree in Social Sciences with a first degree in Social Work, Psychology or Counseling.
  • 5-10 years of professional experience, preferably working with refugee populations and/or with refugee children and at-risk women.
  • 3-4 years working at the program management level, including leading or assisting with designing and implementing projects.
  • Experience in implementing culturally appropriate mental health interventions for people who have suffered trauma and torture.
  • Must be a Kenyan citizen; preference to female candidates; knowledge of refugee language highly desirable (Somali, French, Amharic, or Oromo).
  • Skilled at carrying out program needs assessments and program development.
  • Excellent oral and written communication and reporting skills.
  • Excellent interpersonal skills; can work independently and with teams.
  • Must be highly organized, creative, detail oriented and work effectively under pressure with competing priorities.
  • Superb organizational and time management skills.
  • Strong knowledge of Nairobi, especially refugee based clinics, primary schools and social service outlets; knowledge of refugee communities habitats preferred.
  • Strong working knowledge of Microsoft and Excel.
  • Must have a Certificate of Good Conduct.

How to Apply:

Send your application letter and a detailed CV with daytime telephone contact by email to:

The Country Director, Heshima Kenya / Email:

Deadline for applications is 18th September 2014

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