Front Office Administration Officer /
Customer Care Officer – (Micro Credit and SME)
The Front Office Admin Officer - Through teamwork will effectively handle customers and guests reception & office administration in order to ensure all queries are well handled and customer satisfaction met while ensuring maximum support to the branch teams.
The Front Office Admin Officer - Through teamwork will effectively handle customers and guests reception & office administration in order to ensure all queries are well handled and customer satisfaction met while ensuring maximum support to the branch teams.
Key Duties
- Understanding the company’s products and be
able to articulate correct information to customers.
- Attracts potential customers by answering to
product and service questions; suggesting information about other products
and services.
- Use telephones to reach out to customers.
- Answer questions about products features.
- Escalate all customer complaints and problems
to relevant department.
- Inform customer of deals and promotions.
- Work with Customer Service Manager to ensure
high quality service is being delivered.
- Compile branch level reports on overall
customer satisfaction.
- Ensure cleanliness is maintained in the branch
and tea served for the branch staff.
- Recommends potential products or services to
management by collecting customer information and analyzing customer
needs.
Competencies
- Clear accent
- Good command of English & Kiswahili
- Energetic with a passion for customer service
- Ability to work under pressure with little
supervision
- Good Communication and interpersonal skills
- Knowledge of customer service and practices
Minimum qualification and experience
required:
- Diploma/Certificate in in
business/credit management/marketing/customer service/sales or related
field.
- Lending and relationship management experience
in the microfinance industry .
- At least two (2) years’ experience in office
administration or customer service.
Application:
If you meet the above requirements, please
apply in confidence to hr@speedcapital.co.ke.
Deadline of application is August
20th, 2014, indicating your current and expected remuneration.