An investment Ltd company located in
Nairobi involved in working with Investment companies and Petrol station
business activities is looking to fill the position of a Forecourt Customer Service Attendant.
The Forecourt Customer Service
Attendant will report to the Station Supervisor.
Duties and Responsibilities
- Housekeeping at the forecourt.
- Maintaining and upholding Total’s Standard
Operation Procedures as well as enhancing Health Safety and Environmental
Quality standards as required by Total (K) Ltd.
- Delivering top of the range customer service.
Greet every customer with a smile and attend to all customer needs and
inquiries in a pleasant manner.
- Provide customer with products (fuel, oil,)
and services (cleaning of windscreen, checking of water, oil, tyre
pressure levels, and any other queries in a pleasant manner.
- Fuel customer vehicles as requested.
- Collect and account for payment for products
sold to customers.
- Present clean, neat and presentable appearance
in uniform at all times while on duty.
- Carrying out any other operational functions
that may be assigned to you by the Station Supervisor/Manager and
Management from time to time.
- Aim for the highest product sales to each
customer.
Key Performance Indicators
- Accountability for money.
- Sales targets.
- Comments received from customers on service.
- Mystery Shopper reports.
Minimum Requirements
- Form 4 KCSE Certificate or Equivalent
- Certificate of Good Conduct
- Book keeping, stock management and
administrative skills desirable
Personal Attributes
- Pleasant and service oriented personality
- Keen eye for detail
- Trustworthy
- Strong organizational and communication skills
Unique Job Demands
- Based inside at the forecourt.
- Work in day or night shifts.
- Work with Fuels and Oils.
- Work involves much time spent standing.
How to Apply:
If you are interested in the position
and have the skills and talents our client is looking for, we would like to
hear from you.
Please forward a copy of your updated
resume, and your current salary and benefits package to info@dorbe-leit.co.ke
before close of business 29th August 2014.
Only successful candidates will be
contacted.