Customer Relationship Manager (CRM)
We are looking to recruit a Customer Relationship Manager for our client, a multi specialty hospital providing affordable quality health care for both inpatient and outpatient clients, as well as being a referral facility for Africa.
Position Overview
Reporting to the Chief Executive Officer, the role is responsible for driving the Hospitals positioning in regard to brand and marketing.
Responsibilities
- Design and direct the execution of Positioning
and Promotion Strategy of the Hospital Brand with key customer groups,
with a view to increasing patronage at the service delivery points in
the main hospital and satellite clinics;
- Mentor, train and manage a diverse team of
Customer Relationship Officers to achieve high performance levels
necessary to achieve targets in line with the corporate strategy;
- Plan, organize and execute strategy to acquire
new customers and customer groups to drive sales growth;
- Plan and execute marketing and sales
presentations to customers and prospects;
- Design and execution of promotional campaigns
in line with the corporate strategy;
- Represent the company to external customers
through regular visits.
Requirements
- A Bachelors degree in a business related field
- An MBA in marketing with strong focus in
Customer Relationship Management
- At least 5 years experience in management of a
highly performing sales & marketing team in a reputable organization
- Experience in a healthcare institution will be
a definite advantage
- Proficiency in ICT is essential
Remuneration
An attractive salary package, in addition to benefits is on offer dependent on skills, qualifications and experience.
Please send your CV in MS Word to jobs@instepbusinesssolutions.com and indicate the job title on the subject and current and expected remuneration.
Customer Relationship Officers (CRO)
We are looking to recruit Customer Relationship Officers for our client, a multi specialty hospital providing affordable quality health care for both inpatient and outpatient clients, as well as being a referral facility for Africa.
Location: Nairobi
Position Overview
Reporting to the Customer Relationship Manager, the role is responsible for acquisition and maintenance of customer relationships.
Responsibilities
- Position and promote the Hospital’s Brand with
key customer groups with a view to increasing patronage at the service
delivery points in the main hospital and satellite clinics;
- Manage customer relationship programs in the
allocated territory and customer groups;
- Prospecting and acquisition of new customers
and customer groups;
- Plan and execute marketing and sales
presentations to customers and prospects;
- Design and execution of promotional campaigns
in line with the corporate strategy;
- Represent the company to external customers
through regular visits.
Requirements
- A Bachelors degree or equivalent in Marketing
or Business related field
- Those with a basic degree and possess Diploma
in Sales and Marketing will be considered
- Experience in Medical related sales will be an
added advantage
- At least 3 years experience in sales &
marketing in a reputable organization
- Experience in a healthcare institution will be
a definite advantage.
- Proficiency in ICT is essential
Remuneration
An attractive salary package, in addition to benefits is on offer dependent on skills, qualifications and experience.
Please send your CV in MS Word to jobs@instepbusinesssolutions.com and indicate the job title on the subject and current and expected remuneration.
