Vacancy: Center Manager
Reports To: Senior Coordinator Centers
Liaises With:Programmes department and the other Departments
Duty Station:Eastleigh, Kisumu and Kangemi
Salary: Kshs.
70,000 - 150,000
He/she is expected to ensure clinical
quality, delivery of high quality services, as well as client safety.
He/she assists the Senior Coordinator
with budget management to make sure they are all consistent with organizational
goals and objectives.
He/she will also provide leadership
and manage support staff for the Center.
Key Responsibilities
Business Management
Activities Include:
Activities Include:
- Business planning and development: Prepare
annual business plans with SMART objectives and strategic plans of how to
achieve them. Continually assess all areas of the service provided to
clients to ensure continued financial viability and take tough decisions
where services are deemed non-viable.
- Increasing productivity and product margin:
Continually review the efficiency of the centre, especially with regards
to the core services in MSK
- Financial Management: Monitor income and
expenditure, seeking support from Finance as required, and take
appropriate action to ensure financial KPIs are met.
- Marketing: Instill a marketing culture
with teams so that everyone is aware of their individual responsibility
for the success of their centre. Agree marketing activities with the
centre marketing champion and the MSK Marketing team. Strengthening
appropriate referrals with other RHN providers, CHWs and pharmacies within
the region.
Operational Management
Activities Include:
Activities Include:
- Optimise client numbers: Optimise capacity
within the centre by efficiently managing human resources; continually
reviewing the effectiveness of systems and working practices; and
maintaining an effective client flow to minimise client wait times.
- Compliance to the national healthcare
guidelines and MSI protocols: Ensure compliance with national minimum
healthcare standards taking immediate action where appropriate on any
areas identified for improvements as a result of internal or external
audits or inspections.
- Contingency planning: Ensure there is an
appropriate plan in place which anticipates any risks to your centre and
MSK and outlines appropriate action to be taken to minimise impact.
- Stock management: Ensure no over/under- stocking
and also that stock is well handled
- Health and Safety: Take overall responsibility
for team, client and general safety in the Centre and as a consequence of
its activities.
- IT management: Utilization and close
supervision of the Client Information Center software (CLIC)
Quality Management
Activities include:
Activities include:
- Quality management: Promote and maintain the
quality management systems as laid out by MSK and MSI.
- Client feedback : Ensure client feedback and
prompt conclusion to potential clients complaints
People Management
Activities Include:
Activities Include:
- Motivation of team: Engage and motivate all
team members within the centre so that they understand and work to achieve
centre objectives and KPIs and so that their role has a positive impact on
the centre’s success.
- Performance management: Take an active
approach to managing the performance of all team members by providing
honest feedback on performance; providing formal reviews at least
annually; setting appropriate objectives; ensuring appropriate behaviors are
discussed and appropriate training plans are put in place.
- Induction: Clearly define structured local
induction plans to ensure new team members understand the requirements of
their role and have appropriate training to do the job. Ensure that
all new team members attend corporate induction within the first 3 months
of starting.
- Discipline of team: Take immediate and
appropriate action in the event of misconduct or serious underperformance
of team members, seeking support from People & Development Department
as required and ensuring action is in line with MSK’s HR policies.
- Communication: Put in place mechanisms for
effectively communicating with team members ensuring that the approaches
used provide opportunities for two-way discussion. Promote a
feedback culture within the team.
- Learning and development: Create a learning
environment to ensure your team members have the appropriate skills to
deliver service excellence; assess and forward plan for training needs,
getting appropriate support from the MSK Learning & Development
function and ensure attendance on mandatory/planned courses.
- Personal development: Actively take
responsibility for own development including ownership of own training and
keeping skills and knowledge up to date, seeking support as required.
Qualifications
- Bachelor Degree in Health or Business
Administration (combination of related education and operational
experience in a health care organization may be substituted for Bachelor
Degree in Health or Business Administration
Experience
- (5) years experience in healthcare field
- Significant operational, hands on management
including team management gained within a customer focused service
industry
- Healthcare management experience
- Have held, worked to and/or monitored a budget
or business plan
Attitude / Motivation
- Initiative
- Innovative
- Effective Communication
- Responsive
- Working Efficiently
- Sharing Information
- Focus on Learning
- Commitment
- Driven
- Accountable
- Embracing Change
- Motivated
- Team Player
Applications quoting the position
title with detailed CVs with contact details of 3 referees (1 of which should
be immediate, 1 former supervisor and any other) should be submitted to:
People and Development Dept
pd@mariestopes.or.ke
Marie Stopes Kenya
On or before 25th August, 2014.
Only shortlisted candidates will be contacted
NB: Please clearly indicate on the subject line as ‘Center Manager’
Marie Stopes Kenya is an equal opportunity Employer