Our client,
a local holding company is looking to fill the position of a Shop Supervisor
who will be reporting to the Station Supervisor.
Further
details concerning the role are as follows:
The job
holder will directly supervise a workforce of 8 shop attendants in a busy 24
hours convenience store.
Duties and Responsibilities
- Ensuring order and the smooth running of operations at the shop at all times
- Prepare a weekly and daily duty roster for shop attendants
- Ensure proper merchandising of all products at the shop
- Participate in the monthly and annual stock taking
- Manage the inventory to ensure that the shop operates on an optimal capacity
- Ensure that customers are served efficiently and their requests attended to courteously
- Ensure a clean working environment adhering to the housekeeping and health and safety standards
- Training of new employees (On the job training - OTJT)
- Apply and ensure that the shop attendants conform with the Total Top service standards in all operations
- Handle customer inquiries and complaints in the first instance and escalate when necessary
- Monitor and recommend improvements along the customers shopping trend on FMGC
- Account for all the payments for the purchases made by customers
- Closely supervise the shop attendants and the their operations
- Suggest and recommend improvements to staff related matters
- Aim for the highest product sales to each customer
- Assist in appraisals and evaluation of the shop attendants
- Monitor and check the flow of activities in the shop from time to time
- Check the products before the opening and closing of the shop
- Receipt, inspect and verify the delivered goods
- Resolve and advise customers with their demands, suggestions and complaints
- Regularly update the station supervisor regarding sales, employees and other important matters
Minimum Qualifications
- A diploma in Business Management or its equivalent from a recognized institution
- A KCSE certificate with a C minus mean grade
- Must have an experience working in a mall, shop or fast food stores preferably as a Supervisor
- Must have at least 2-3 years’ experience in a similar capacity in petrol convenience store
- Preferably 24-32 years of age
- Certificate of good conduct
Competencies
- Possess strong leadership skill
- Assertive
- Highly organised
- Has strong business acumen
- Unique Job Demands
- Based inside the shop
- Work in day or night shifts
Salary Budget: Kshs.17,000 - 20,000 Gross
How to Apply:
If you are
interested in the position and have the skills and talents our client is
looking for, we would like to hear from you.
Please send
a copy of your updated resume, salary and benefits to info@dorbe-leit.co.ke with the JOB
TITLE as the subject before close of business 28th July, 2014.
Only successful
candidates will be contacted.
