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Micro Finance Marketing Officers Jobs in Kenya

Micro Finance Marketing Officers

Salary: 5,000 + Commission

We are a Micro Finance organization established in 1980 and with two branches in Dandora and Naccico branch

We are seeking Micro Finance marketing Officers to enable us increase our market share in line with our 2014-2016 strategic plan

Purpose of Job: To grow a high yield portfolio in deposits, loans and manage all client relationships to ensure world class customer service and maximum returns.

Key Job Accountabilities
  • Growth in number of new groups, chamas and individual clients accounts as per the set targets
  • Growth in deposits through the chamas/group customers and others as per the set target.
  • Growth in the loan book as per the set target
  • Maintain a Quality Micro Loan Portfolio as per the set target
  • World class customer service -Timely loan processing, disbursement and customer issues resolution-TAT
  • Training the customers on savings as a culture to ensure they adopt savings as a culture in all the groups.

Key Responsibilities

Deposit mobilization
  • Mobilize daily and weekly deposits as per the target.
  • Ensure each saves on a weekly basis during the weekly group meetings through the weekly collection sheets
  • Ensure each member deposits their weekly/monthly mandatory savings during the weekly group meetings.
  • Generate daily pipelines which include high value savings and fixed deposits
  • Ensuring micro transaction account utilization -all business proceeds to be banked through Wac.
  • Monthly Customers training to include savings as culture.

Loan book growth and management
  • Disburse daily to groups and individual clients as per the set targets.
  • Generate weekly group meeting schedule to ensure all groups meet.
  • Attending all the groups’ weekly meetings for arrears collection, training on savings and identifying the customers to be appraised in the week.
  • Facilitating customer loan appraisal- each customer business and residential is visited by the officer and the groups screening committee.
  • Daily Loan application processing and presentation at the Branch credit committee
  • Monthly Customers training to include induction ie orientation seminar, product awareness

Customers growth
  • Daily new customer recruitment for groups/ individual clients as per the set targets.
  • Weekly follow-up on the new pipelines generated from the branch activation/marketing
  • Daily marketing to prospective group or individual customers.
  • Weekly customer growth from the bank partners
  • Facilitate the Financial literacy training of the customers in the branch /sales centre

Default management/NPLS-PAR
  • Review all the loans portfolio every Monday using the credit reports and develop the action points for the weeks arrears collection for individual customers and groups.
  • Management of one day/week arrears through the daily monitoring of loans and collections..
  • Relationship management – adhoc clients visits, calls, and complete documented visit call reports
  • Undergo periodic staff training at the branch/sales centres on risk and default management.
  • Reviewing all the cases for the disbursed micro individual cases and monitoring the customers for loan repayment, cross selling and business referrals.

Customer service
  • 12 hour turn around for resolution of complaints
  • Ensure that all the group and individual customers get their passbooks and are enrolled on the mobile platform after two weeks of registration.
  • Ensure that all the groups open a group savings/chama account by the second week of account opening.
  • Ensure that all the branch group customers hold a reconnection forum every quarter
  • Ensure that each group has a collection sheet for savings collection and monitoring.

Qualifications and Skills Required.
  • Diploma in marketing, microfinance or co-operative management
  • Business management, Microfinance with a minimum of one year experience in micro finance a minimum.

Work Experience
  • MUST have working experience of 1 year experience in sales in a microfinance institution

How to Apply

If you are interested in the above position please forward your Cover Letter and updated Curriculum Vitae to:

The Project manager
P.O. Box 456 – 00516
Dandora – Nairobi

The closing date shall be 4th July, 2014.

Please note that only Short listed candidates will be contacted.

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