Vacancy: IT
Administrator / Web Developer
Our Client
is an online market platform that is built for the developing world in general
and Kenya in particular.
Duties and Responsibilities
- Installing and configuring computer hardware operating systems and applications;
- Monitoring and maintaining computer systems and networks;
- Talking staff/clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues;
- Troubleshooting system and network problems and diagnosing and solving hardware/software faults;
- Providing support, including procedural documentation and relevant reports;
- Following diagrams and written instructions to repair a fault or set up a system;
- Supporting the roll-out of new applications;
- Setting up new users' accounts and profiles and dealing with password issues;
- Responding within agreed time limits to call-outs;
- Working continuously on a task until completion (or referral to third parties, if appropriate);
- Rapidly establishing a good working relationship with customers and other professionals, e.g software developers;
- Testing and evaluating new technology;
- Conducting electrical safety checks on computer equipment
- Visit client sites to assist other technical staff.
- To support users remotely.
- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
- Maintain a log of any software or hardware problems detected.
- Support users in the use of computer equipment by providing necessary training and advice.
- To escalate more complex calls to the relevant international Support member.
- Carry out in-house system testing.
- Be responsible for in-house system back-ups.
- Constantly improve the company’s website
Skills / Attributes Required
- Flexible, pro-active approach.
- Excel experience required
- Windows Applications experience
- Basic Electrical/Electronic knowledge
- Vehicle Electrical/Electronic Knowledge is beneficial
- Basic Linux and Windows Servers Experience
- Test Product and operation of Products
- Verify Documentation provided
- Assist with release of New Versions
- GPS and GSM skills Beneficial
- Assist with Debugging of data
- Networking skills required. DSL/Wifi
- Computer Maintenance and Installation
Only
qualified applicants to apply through