Wananchi Group (K) Ltd
Job Title: IT
Helpdesk Assistant
Department: I.T. Department
Location: Gateway Park
Position Reporting to: I.T. Manager
Manages Others: No
Job Purpose / Summary:
Assist in the management of all day to day IT issues that include; LAN
related activities, Office automation issues and Business application support for the Wananchi
Group Staff.
Key Roles:
- Responsible for IT hardware & software Inventory Management
- Primary contact for all internal IT support queries
- Preparation for daily , weekly and monthly IT helpdesk reports
- Responsible for receiving service requests via telephone, email, and ticketing system.
- Responsible for diagnosing and resolving internal customer incidents, escalating cases where necessary.
- Carry Hardware preventative maintenance and repairs
- Competent in offering internal customers in-office help, on site and through remote-access software.
- Ensuring user satisfaction with IT services through effective communication
- Train users on basic computer procedures and Ms office products
Requirements
The ideal
candidate will have excellent IT skills, including Microsoft Word, Excel,
Outlook and Internet.
The ability
to communicate effectively and handle telephone calls proficiently is
essential, as is experience of working in an administrative role.
Able to
deal confidently with a wide range of people in difficult circumstances.
Ability to
diagnose & solve problems in an efficient manner.
Ability to
demonstrate experience of effective communication with customers via a range of
different channels.
Attention
to detail.
Possess a
confident & professional manner with strong interpersonal skills.
Confidence
to engage with staff on all levels, self-motivated & capable of working on
own initiative as well as part of a small team.
Good
understanding of Microsoft Platforms.
Good
working knowledge of browser technologies.
Key Performance Indicators:
- Response time to helpdesk tickets
- Ticket closure
- Submission of daily/weekly/monthly reports
eMail
application to recruit@ke.wananchi.com
Subject Line: IT Assistant
Closing Date: July 7th 2014
