Customer Service Officer -
Logistics
Industry: Transport & Logistics
Location: Nairobi
Salary: Ksh 50,000- 60,000 gross
Our client
is a comprehensive logistics and transportation solutions provider.
Duties & Responsibilities
- Handle port, customs and shipping/ air freight requirements for clients
- Handle requests for quotations, proposals and bid documents ensuring accuracy and strict timelines
- Liaise with the network/ shipping lines to obtain timely rates and documentation pertaining to the shipment etc
- Proper filing of quotes, communications in appropriate files, timely entry in our internal systems
- Keeping up the deadlines and most importantly ensure seamless communication
- Tracking of shipments/documentation and update the client regularly in case of delays.
- Weekly reports to the management
- Maintenance of good relationship with customers and colleagues
- Strict adherence to regulatory procedures
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer enquiries and resolve customer complaints
Qualifications & Skills
- Diploma/ Degree in Logistics/ Supply/ Freight/ Business
- 3 years experience in the logistics/ freight/ supply industry in similar capacity
- Extensive knowledge in transport, logistics, freight and supply chain
- Ability to work under pressure
- Ability to meet deadlines
- Excellent attention to detail, accuracy and proper documentation
- Good presentation skills
- Confidentiality and high integrity
- Ability to work with minimum Supervision
- Excellent communication skills at all levels, both internally and externally
- Good business acumen& Time management to meet deadlines
If you are
up to the challenge, posses the necessary qualification and experience, please
send your CV only quoting the job title on the email subject (Customer Service
Officer- Logistics) to vacancies@corporatestaffing.co.ke
before 31st July, 2014
Kindly
indicate your current/ last salary on your CV
N.B: We do not charge any fee for
receiving your CV in our database nor for interviewing
Only
candidates short-listed for interview will be contacted.
