Customer Care - Milk Factory
Industry:
Dairy / Milk Factory
Location:
Nairobi
Our client is
a start up milk processing factory.
They seek to
hire a customer care representative whose main role is to interact with
customers and provide information on enquiries, concerns and requests about
products and services
Duties &
Responsibilities
·
Deal directly
with customers either by telephone, electronically or face to face
·
Respond
promptly to customer enquiries
·
Handle and
resolve customer complaints
·
Obtain and
evaluate all relevant information to handle product and service enquiries
·
Provide
pricing and delivery information to clients
·
Perform
customer verifications on payment details from credit control
·
Keep records
of customer interactions and transactions
·
Record
details of inquiries, comments and complaints and actions taken
·
Communicate
and coordinate with internal departments
·
Follow up on
customer interactions
·
Provide
feedback on the efficiency of the customer service process
·
Attract
potential customers by answering product questions; suggesting information
about other products.
·
Resolve
problems by clarifying the customer’s complaint, recording and communicating it
to the relevant department and following up
·
Contributes
to team effort by accomplishing related results as needed
·
Organizing and
attending periodic departmental meetings
·
Taking
minutes and ensuring that all agreed has been followed.
·
Assisting
with preparation of customer invoices and co-ordination of deliveries
·
Any other
duties as may be allocated by the departmental Head
Qualifications
& Skills
·
Diploma in
Business/ Sales & Marketing/ Administration
·
At least 2
years’ experience in a busy organization
·
Familiarity
with a professional work environment
·
Knowledge of
customer service principles and practices
·
Interpersonal
skills
·
Communication
skills - verbal and written
·
Listening
skills, adaptability, initiative, stress tolerance
If you are up
to the challenge, posses the necessary qualification and experience, please
send your CV only quoting the job title on the email subject (Customer Care-
Milk Factory Ksh 25-30K gross) tovacancies@corporatestaffing.co.ke before 28th July, 2014
Kindly
indicate your current/ last salary on your CV
N.B: We do not charge any fee
for receiving your CV in our database nor for interviewing only candidates
short-listed for interview will be contacted.
