Career Opportunity: Front Office Manager
Three Green
Apples Consulting Limited is a consulting practice providing transformational
human resource management services.
The FOM
will be accountable for the effortless and seamless movement of guests in and
out of the hotel and provide exceptional levels of guest service through the
guest’s stay.
Key Responsibilities:
- Ensure that all Front Office quality standards are complied with and that policies and procedures are consistently applied.
- Supervise the activities and the service levels of the Concierge, Guest Service and Front Desk Staff.
- Ensure all guests are being treated in an efficient and courteous manner and that all Hotel standards are being applied.
- Train new departmental employees.
- Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
- Assist in the development and execution of strategies to ensure that the Front Office is operating in a manner that is consistent with Hotel standards and policies and meets or exceeds expectations for performance, productivity and guest satisfaction.
- Maintain or exceed the delivery of Guest Service standards.
- Responsible for achieving or exceeding Guest Service benchmarks as set forth by the Management.
- Respond to and resolve Guest complaints or requests in a timely manner.
- Administration and proper maintenance, training and adoption of the Front Desk related tools.
- Be available for supervision and support to the Front Desk on a 24-hour per day, on-call basis.
- Maintain a compatible working relationship with all departments, employees and corporate staff.
- Communicate effectively with the Management and assist in the planning and execution of revenue management strategies.
Requirements
- University degree in hotel management or equivalent from an accredited institution of higher learning
- Diploma in hospitality management from Kenya Utalii College
- 4 years of experience in a similar role or as an Assistant Front Office Manager is essential.
- Good analytical skills.
- Excellent communication skills.
- Computer literate.
- Stickler for perfection with a great eye for detail.
- Experience in use of Micro Fidelio system.
- Knowledge of all aspects of front desk operations, including check-in and check-out, settlement, handling guest requests and complaints.
- Knowledge of night audit procedures and operations will be an added advantage
- Must be able to work evenings, weekends and holidays.
The
successful candidate will demonstrate the ability to fit into a dynamic and
entrepreneurial organization.
He/she will
demonstrate drive, energy and results orientation with a commitment to deliver
excellence.
He/she will
demonstrate ability to work under pressure, prioritize work, and meet tight
deadlines.
He/she will
have a track record of success and value addition in previous roles.
Remuneration: A competitive salary will be
offered for this position, negotiable dependant on experience and demonstrable
contribution..
If you are
interested in the position and have the skills we are looking for, we would
like to hear from you.
Please
apply for this position on-line and attach a copy of your updated resume
together with details of your current salary and benefit package, at recruitment@tgagroupea.com
The
interview process for this position will however commence immediately we
receive suitable applications.
Please
Note: we do not charge individuals any fee to accept or hold their applications
in our database.
We
therefore do not accept any applications from agencies who charge their clients
for submitting their resumes.
We receive
numerous applications for positions. Every applicant is important to us. We
aspire to respond to each and every one. Do bear with us in the event of
delayed feedback.
