Our Client is a High-End Furniture outlet currently looking for a Customer Service
Manager with a background in Concierge Service especially in the
hospitality Industry.
General Position Summary
The Candidate pro-actively anticipates the needs of the customer so a
solution can be offered before being requested, personalizing the delivery of
the service to meet the specific needs of each customer.
Essential
Functions / Major Responsibilities
- Provide the customer with an experience that will always be remembered and with the highest level of responsiveness.
- Provide personal services of the highest level
- Arrange for, suggest, recommend, book, and confirm, appointments
- Project an approachable and professional image in personal appearance, manner, and demeanor.
- Maintain a work environment of cleanliness and organization.
- Assure prompt and positive action on all resident complaints, questions, concerns and suggestions, as well as conduct quality assurance follow-up; respond to inquiries regarding services and building issues.
- Acknowledge and greet all clients and guests with utmost courtesy and urgency, moving out from behind the front desk to open doors and assist owners.
- Use professional telephone etiquette in handling client requests.
Specific
Job Skills
- Must demonstrate a positive attitude and professional demeanor, serving as an ambassador for the company, and encouraging other employees to do the same.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
- Requires strong communication, organizational, decision-making and interpersonal skills.
- Ability to be detail-oriented while maintaining thorough follow-through.
- Ability to multi-task and to work well under pressure.
- Requires professional demeanor with ability to use independent judgment to handle any customer services matters in satisfactory manner.
- Proficiency with electronic resources such as Internet search, Outlook and Word.
Education
and/or Experience
- Prefer two years prior hospitality experience.
- Education qualification in Hospitality, PR, Marketing or Sales
If you feel you fit the above role, please send your CV to jobs@alternatedoors.co.ke
