Our client
a fast growing hotel, situated in the suburbs of Nairobi, is seeking to recruit
a Hotel
Receptionist / Reservation / Admin person to join their team.
Job Overview: As the first point of contact, the
receptionist should deliver friendly, efficient customer service and to create
a warm and welcoming atmosphere for all the guests.
Job Duties
- dealing with bookings by phone, e-mail, letter, fax or face-to-face
- deliver excellent customer service at all times
- assist in keeping the reception area clean and tidy at all times
- deal with all enquiries in a professional and courteous manner
- fulfill all reasonable requests from the guest to ensure their comfort, satisfaction and safety
- provide reports as required, for housekeepers and management
- administer all reservation, cancellations and no shows according to the company policy
- be responsible for evacuation, in case of emergency, acting as the first point of contact for guests and the emergency service
- report any maintenance issues immediately to the supervisor including all furniture, fittings and equipment
- Keep up to date with current promotions and hotel pricing, to provide information to guests while maximizing bedroom sales opportunities.
- completing procedures when guests arrive and leave
- choosing rooms and handing out keys
- preparing bills and taking payments
- taking and passing on messages to guests
- dealing with special requests from guests (like booking theatre tickets or storing valuable items)
- answering questions about what the hotel offers and the surrounding area
- Dealing with complaints or problems.
Qualifications
- 4-5 years experience in a similar position within the hotel industry
- Diploma/certificate in Hotel management, front office or business administration
Skills Required
- Excellent oral and written communication skills
- Excellent customer service
- Have a calm temperament and flexible approach
- Ability to multitask
- Self motivated
- Confidence
- Patience and tact
- Accuracy and attention to detail
- Good problem solving skills
- Friendly and professional telephone etiquette
Interested
candidates who meet the above criteria should submit their online application
clearly detailing their suitability for the position at http://goo.gl/T8sryH
Only short
listed candidates will be contacted.
CVs WITHOUT
Current and Expected Remuneration Package will not be considered.
