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Customer Care Representative Job in Kenya

Customer Care Representative

Saman Associates is currently in the process of recruiting a Marketing & Customer Care Manager.

The holder of this position shall be responsible for acting as a liaison between customers and the company. She/he will serve customers by providing product information and resolving product problems.

The incumbent will be responsible for the following:
·                     Resolve product problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
·                     Opens customer accounts by recording account information.
·                     Maintains customer records by updating account information.
·                     Advise on company information.
·                     Take payment information and other pertinent information such as addresses and phone numbers.
·                     Answer questions about terms of sale for any company’s product.
·                     Use telephones, email and social media to reach out to customers and verify account information.
·                     Inform customer of deals and promotions.
·                     Work with Marketing and Customer Service Manager to ensure proper customer service is being delivered.
·                     Prepare product or service reports by collecting and analyzing customer information.
·                     Maintain financial accounts by processing customer adjustments and follow up on debts the clients owe the company.
·                     Recommend potential products or services to management by collecting customer information and analyzing customer needs.
·                     Compile reports on overall customer satisfaction.

The successful candidate should have the following qualifications:-
·                     Minimum of a Diploma in Customer Service or business/marketing-related field.
·                     At least two (2) years experience in Customer Service.
·                     Experience in Public Relations, Marketing or Event Management.
·                     Track record of listening and responding to customers’ needs and concern.
·                     Experience in market research and data analysis.
·                     Ability to communicate well with people of all levels.
·                     Added advantage to those experienced in property sales and marketing.
·                     Experience working in a marketing agency is an added advantage.
·                     Excellent presentation and negotiation skills.
·                     Excellent interpersonal skills and ability to foster strong relationships with partners and clients.

If you believe you qualify for this position, please send your CV and details of your current and expected remuneration to

Only qualified candidates shall be contacted

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