Safaricom Jobs in Kenya

Safaricom Limited is the leading mobile telecommunications company in Kenya.

We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community.

At Safaricom, we take pride in our talent and develop them to realize their maximum potential!

Billing Planning Engineer

Ref: TECHNOLOGY_BPE_FEB_2014

We are pleased to announce the following vacancy in the Product & Service Development Department within the Technology Division.

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Reporting to the Senior Manager – Billing & SDM Planning, the responsibility of the Billing Planning Team shall include but is not limited to the convergent billing system (CBS), Mediation Platform and Partner Relationship Management (PRM).

The CBS components include Convergent Billing Point (CBP), Open Charging Gateway (OCG), Business Management Point (BMP), Unified Resource Point (URP), Universal Signaling Access Unit (USAU), Unified Voucher Centre (UVC), General Front End Processor (GFEP), DCC Proxy and Provisioning System.

Overall, the planning engineer will be charged with: Evaluation of new and existing billing infrastructure; Planning & design for new solutions; Implementation and integration of new hardware / software; Project management; Optimization of existing systems; Internal Process Improvement in accordance with ITIL standards; Contributing towards innovation initiatives.

Key Responsibilities:
  • Create KPI for new products/services, Marketing proposals, products & services vendor evaluation process- weighted evaluation for new hardware, features and services;
  • Analyze billing infrastructure on a weekly basis against the KPI;
  • Design Convergent Billing System to integrate new elements;
  • Minimize network and service impact for any change;
  • Scheduling all the planned works;
  • Using RACI model to share responsibilities and information in cross-functional teams;
  • Create and update handover system configuration documentation after software/hardware installation or upgrade;
  • Configure data for new systems with vendor engineer;
  • Create/adopt necessary work instruction for existing systems;
  • S.W.O.T analysis of projects on regular basis;
  • Provide recommendation reports to identify opportunities for improvement and optimization of existing services;
  • Create tools/identify method(s) to obtain statistical data from the system;
  • Analyze the effect of a new/improvement change before & after implementation;
  • Setup internal training to update teams on new changes;
  • Transfer knowledge to billing planning engineers;
  • Build internal and external relationships with key customers and suppliers to deliver continuous quality solutions to business.

Role Requirements
  • University degree or equivalent in one of the following: Telecommunications; Electronic Engineering; IT (Computing) – Operating systems, databases, system development, LAN design and configuration, TCP/IP or equivalent from recognized institution;
  • 3 years working as an engineer in a telecommunications environment (vendor or operator)
  • Experience of GSM Intelligent Networks or billing systems an advantage
  • Experience of Huawei Convergent Billing System (CBS) will be an added advantage
  • Analytical & innovative problem solving skills;
  • Must be able to work without supervision & meet tight deadlines/schedules, attend meetings and implement action plans;
  • Proactive in support & being self-motivated and collaborating with other teams to achieve common objectives.

VAS Roaming Planning Engineer
Ref: TECHNOLOGY_VRPE_FEB_2014

We are pleased to announce the following vacancy in the Product & Service Development Department within the Technology Division.

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Reporting to the Senior Manager -VAS Planning, The VAS Roaming Engineer shall be responsible for the Roaming services offered to inbound (non- Safaricom subs) and outbound roamers (Safaricom subscribers) with the main duties being:- Change management, product evolution and vendor management.

The role holder will also participate in implementation and testing of new roaming services between customers, roaming partner and sponsors.

He/she will also manage the project plan based on client's expectations; provide technical support, troubleshoot to resolve roaming/IREG problems and ensure process improvement.

The responsibility of the voice services role shall include but not limited to the following equipment’s: Media Exchange, CRBT, USSD GW, Conference Bridge and new systems integrating to Huawei OCS platforms.

Key Responsibilities:
  • Change Management;
  • VAS Roaming Product evolution;
  • Design Planning and optimization;
  • Management of vendor solutions and ensuring that they are in conformance with 3GPP standards as well as GSMA recommendations;
  • Have a full understanding of changes to technology shift e.g IMS interworking, PCRF interworking and LTE roaming guidelines as per IR. 88.

Role Requirements
  • Degree in Telecoms engineering/electrical & electronics engineering/IT/Computer Science;
  • CCNA working knowledge;
  • 2-3 years of work experience in telecommunication environment with VAS (voice and data) equipment.
  • A team player with excellent interpersonal skills.


Messaging Planning Engineer
Ref: TECHNOLOGY_MPE_FEB_2014

We are pleased to announce the following vacancy in the Product & Service Development Department within the Technology Division.

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Reporting to the Senior Manager -VAS Planning, the Messaging Planning Engineer shall be responsible for the VAS Services offered to Safaricom subscribers with the main duties being:- Change management, process improvement, evaluation of new systems, design / planning, implementation / integration and optimization.

The responsibility of the Messaging Planning Engineer shall include but not limited to the following equipment: SMSC, SMPP gateway, MMSC, SDP, USSDGW, PBB, LBS, ADC, CBC (Cell Broadcast Centre).

Key Responsibilities:
  • Create KPI for new systems;
  • Evaluate marketing proposals, P&S Vendor evaluation process – tender documents, weighted evaluation, recommendation report for new hardware, features and services;
  • Analyze messaging network on a weekly basis against the KPI;
  • Plan for software and/or hardware upgrades to cater for network growth;
  • Minimize network and service impact for any change;
  • Create and update handover system configuration documentation after software/hardware upgrade;
  • Configure data for new systems with vendor engineer;
  • Carryout a S.W.O.T Analysis of Projects;
  • Provide recommendation reports to Identify opportunities for improvement and optimization of existing services;
  • Liaise with Operations to implement recommendations to improve system performance and success rate;
  • Analyze the effect of a new/improvement change before & after implementation;
  • Create and Improve internal and external process/procedures
  • Transfer knowledge to Engineers and Technicians
  • Build internal and external relationships with key customers and suppliers to deliver continuous quality solutions to business

Role Requirements
  • Degree in Telecoms engineering/electrical & electronics engineering/IT/Computer Science;
  • CCNA Certified;
  • 3 years of work experience in telecommunication environment with VAS (voice and data) equipment;
  • A team player with excellent interpersonal skills.


Voice Services Planning Engineer
Ref: TECHNOLOGY_VSPE_FEB_2014
We are pleased to announce the following vacancy in the Product & Service Development Department within the Technology Division.

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Reporting to the Senior Manager -VAS Planning, the Voice Services Planning Engineer shall be responsible for the Value Added Services offered to Safaricom subscribers.

The responsibility of the role shall include but not limited to the following equipment’s: Media Exchange, CRBT, USSD GW, Conference Bridge and new systems integrating to Huawei OCS platforms.

Key Responsibilities:
  • Evaluation of new and existing hardware;
  • Planning & design for new solutions;
  • Implementation and integration of new hardware/software;
  • Project management;
  • Optimization of existing systems;
  • Process improvement.

Role Requirements
  • Degree in Telecoms engineering/electrical & electronics engineering/IT/Computer Science;
  • CCNA working knowledge.
  • 5-6 years of work experience in telecommunication environment with VAS (voice and data) equipment.
  • A team player with excellent interpersonal skills;

Senior Manager - Program
Ref: TECHNOLOGY_SMP_FEB_2014

We are pleased to announce the following vacancy in the Network Engineering Department within the Technology Division.

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Reporting to the Head of Department – Network Engineering, the role holder will oversee and manage of all Network Engineering Programmes/Projects.

He/She will facilitate the development of department processes and procedures.

In addition the role holder will manage programs within the constraints of cost, time and scope so as to deliver the desired departmental objectives as well as overall company objectives.

Key Responsibilities:
  • Provide an overall oversight for all Network Engineering Programmes/Projects;
  • Facilitate central CAPEX planning and management to ensure planned CAPEX utilization and all capitalization of projects assets is within acceptable limits;
  • Co-ordinate Preparation of CAPEX governance and project steerco reports;
  • Ensure CAPEX tracking tools are in place;
  • Ensure network engineering processes are in line with other company processes and procedures to ensure proper service delivery and alignment to ISO processes;
  • Coordinate the development of SLA between business units and other support functions i.e. Risk, HR, Supply Chain, Technical & IT;
  • Provide overall oversight on Management of recovery, utilization and/or disposal of materials and equipment as per agreed usage and disposal plans;
  • Provide overall oversight on Materials issuance and stock level management.

Role Requirements
  • Honors Degree in Engineering, IT or Commerce;
  • Professional certifications: PMP or PRINCE II;
  • At least 5 years’ experience in project management with experience in line management or principal engineer;
  • Master degree: MBA, MSc/MA in Project management will be an added advantage;
  • Experience in managing multiple projects (6 – 12 month duration) simultaneously from start to finish, which have impact across a company, customers and on the revenue generation capability of the organization;
  • Good understanding of financial principles, financial ratios with ability to interpret standard financial statements;
  • Good understanding of regulatory framework for mobile operations particularly in the Kenyan environment.

If you feel that you are up to the challenge and possess the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to the address below.

The Head of Talent and Resourcing,
Safaricom Limited
Nairobi


via e-mail to hr@safaricom.co.ke