Safaricom
Limited is the leading mobile telecommunications company in Kenya.
We are at
the forefront of the industry and always seek to attract and retain talented,
creative and innovative team players who are excited by the opportunity of
pushing the frontiers of this evolving technology, growing our services,
exciting our customers and contributing to our community.
Business Service Manager -
MNC's
EBU –BSMMNC –JAN-2014
We are
pleased to announce the following vacancy in the Enterprise Sales and Retention
Department (P&C) within the Enterprise Business Division.
In keeping
with our current business needs, we are looking for a person who meets the
criteria indicated below:
Reporting
to the Senior Manager – Multinational Corporations (MNC), the job holder is
responsible for working with a team of Client Services Managers, Retail
champions, dealers and Telesales team with an objective of retaining business
revenues across the customer base, develop and manage premier customer
relations within the MNC segment and develop and execute an overall retention
strategy built around various channels for MNC customers.
The successful candidate will be
responsible for;
- Implement the overall MNC retention strategy across the various retention channels, client service managers and client service executives.
- Address contracts at risk of termination and monitor renewal of contracts;
- Track baseline revenue to ensure 100% retention of for accounts within the teams TML;
- Monitor and manage quick and full resolution of client escalations;
- Identify ways to delight customers through various activities;
- Identify opportunities to scale of retention of MNC’S by leveraging various channel opportunities;
- Ensure the team develops strong relationships with customers to maintain ongoing revenue stream;
- Pro-active field service management for top accounts;
- Develop and implement churn mitigation initiatives;
- Weekly reports on Client Service Managers and Client Service Executives performance and retention activities;
- Audit current process with an aim of improving them to serve customer needs;
- Identify and drive the areas of improvement within ESR processes and procedures;
- Manage the growth, development, performance, motivation and recommend the reward of staff in the section;
- Drive Enterprise Delight Index and Customer Satisfaction surveys.
The ideal candidate will possess:
- A Bachelor’s degree in Business or any other related field;
- At least 5 years exposure in Service and Relationship Management for micro, small and medium enterprises preferably from banking, FMCG or Telco environment ;
- Commercially savvy with detailed understanding of the technologies the company is selling and issues that typically arise;
- Strong relationship building skills preferably from a major blue chip company;
- Ability to inspire and manage a business service team;
- Demonstrate ability to deliver results i.e. meet and surpass targets.
Key Account Manager
EBU –KAM –JAN 2014
We are
pleased to announce the following vacancy in the Enterprise Sales and Retention
Department within the Enterprise Business Division. In keeping with our current
business needs, we are looking for a person who meets the criteria indicated
below:
Reporting
to the Sector Manager – Government Sector, the role holder will be in charge of
developing, managing and expanding the Public Sector accounts customer base,
relations and services to ensure growth, profitability and retention of the
Public Sector accounts customer segment.
The successful candidate will be
responsible for;
- Effectively manage the existing/newly acquired Public Sector accounts in terms of uptake of other products and services (VAS), payments, revenue growth, provision of advisory services, delivery issues, post-paid process end to end and ensure compliance to the set agreement requirements;
- Effectively develop and manage relationship matrix and engagement models for the key accounts;
- Proactively attend to Public Sector customers issues on serv. ice provision and get an excellent customer rating;
- Develop and manage implementation of effective promotional activities within the sales channel;
- Prepare and timely submit accurate periodic reports to stakeholders as per need.
- Drive Enterprise delight Index and Customer Satisfaction Index;
- Living the Safaricom way of speed, simplicity and trust.
The ideal candidate will possess:
- A degree in Business Administration/Bachelor of commerce or related field;
- Must have 5 years’ experience working in Sales;
- Strong relationship building skills preferably from a major blue chip company;
- Ability to inspire and manage a sales team;
- New business development skills;
- Demonstrate ability to deliver results i.e. meet and surpass targets;
- Good communication and interpersonal skills;
- Proactive, confident, energetic & with ability to work under pressure;
- Strong negotiation skills;
- Must demonstrate sales planning, forecasting and sales execution experience.
Sector Manager
EBU –SM -JAN 2013
We are
pleased to announce the following vacancy in the Enterprise Sales and Retention
Department (P&C) within the Enterprise Business Division.
In keeping
with our current business needs, we are looking for a person who meets the
criteria indicated below:
Reporting
to the Senior Manager – MNC’s, the job holder will manage a team of National
Account Managers with an objective of driving business revenues and
opportunities across the customer base to exceed DB through acquisition and
retention.
The successful candidate will be
responsible for;
- Identify growth prospects and specific opportunities in the sector;
- Device strategic plans for sector penetration and guide sector team on tactical plan execution;
- Supervise the development of a sales pipeline for the sector;
- Identify growth opportunities and up-selling and cross – selling potential within the assigned sector;
- Provide leadership for customers in understanding business objectives and recommend business solutions to achieve those goals;
- Supervise development and executions of customer ring fencing strategies;
- Develop strong relationships with customers at CxO to maintain ongoing revenue stream;
- Manage all customer escalations with relevant stakeholder in the organization and ensure closure;
- Identify and analyze customer needs and requirements;
- Develop responsive solutions in conjunction with Business Development team;
- Develop customer value propositions and presentations;
- Develop sector development plans and participate in all sector customer forums;
- Ensure all accounts are managed through well thought out Account Development Plans and detailed opportunity matrix;
- Manage daily and weekly sales reporting for Account Managers;
- Provide and implement an effective coaching Sales Executives to drive and help them to implement new actions that improve their performance;
- Weekly reports on sector performance and submission of sector plans on immediate sales and pipeline outlook;
- Enforce real time use of Sales Info tool by Corporate Accounts Managers.
The ideal candidate will possess:
- Degree in a business related disciplines with an IT/Commercial bias;
- IT knowledge/working experiences will be an added advantage;
- 4-5 years working experience managing key accounts in a B2B environment ;
- Strong relationship building skills preferably from a major blue chip company;
- Ability to inspire and manage a sales team;
- New business development skills;
- Demonstrate ability to deliver results i.e. meet and surpass targets.
If you meet
the requirements and are self-driven, proactive and up to the challenge, please
send your resume and application letter quoting the job reference number to the
address below.
All
applications must be delivered on or before Tuesday 4th February, 2014
Head of
Talent & Resourcing
Safaricom
Ltd Nairobi
via E-mail
to hr@safaricom.co.ke
