Customer Service Manager Job Vacancy in Kenya

Customer Service Manager

Key Areas of Responsibilities

A description of the key responsibilities incumbent in this key post is provided below;
Actively look out for appropriate sponsorship opportunities to promote the PCS brand
Evaluate customer research, market conditions, competitor data and implement marketing plan alterations as needed.
Assist and direct the team on the production of marketing material and marketing communiqué to reflect the brand
Developing and maintaining marketing strategies and a marketing plan/diary for the year to meet agreed company objectives.
Provide requisite support in the planning of marketing events and corporate functions.
Collates and assembles reports by compiling, consolidating, formatting, and summarizing information, graphs, and presentations.
Research for new markets.
Overall overseer of the proper functionality and proper current updates of all digital media portals i.e. website, social media, newsletters and intranet..
Supports sales presentations by assembling quotations, proposals, videos, slide shows, demonstration and new age product marketing collateral.
Prepares mailers and brochures by formatting content and graphics; arranging printing and internet packages.
Custodian of company e-library by checking and replenishing inventory.
Provides marketing tracking and research information by collecting, analyzing, and summarizing data and trends.
Organizing and hosting presentations and customer visits.
Critical support to the customer service function.
To build trust, value others, communicate effectively, drive execution, foster innovation, focus on delivery to customers, collaborate with others, solve problems creatively and demonstrate high integrity.
Maintain professional internal and external relationships that meet company core values.