Vacancy: Customer
Care Executive
Location: Nairobi, Kenya
PayGate EA
is an international payment gateway that facilitates and, secures online cards
payments.
The Person
Our people
are the future of our business which is why we invest time in recruiting the
right people.
Our
employees are passionate about their role and the overall success of the
company. Our people embrace the cultures to provide the highest levels of
customer service possible.
As part of
a multi-cultural team you’ll be working in a fast paced environment and will
need to be able to adapt quickly to the business and customer needs.
Our people
are expected and empowered to resolve customer queries and issues in a
friendly, helpful and resourceful manner.
Responsibilities
- High level of professionalism and customer service skills
- Responsible for resolving Merchant queries via email and telephone.
- Maintain and promote a positive attitude whilst meeting productivity goals..
Essential Requirements
- Fluency in written and spoken English.
- 6-12 months excellent Customer Service experience or one of the following areas:, Fraud Investigation, Card Issuing and or merchant acquiring Credit Card, Transaction Processing, Merchant Reconciliation, Account Processing, Chargeback Processing, Debit Card Reconciliation, Account Processing, Chargeback Processing, Debit Card,
- Proficiency with MS Office, Internet, strong working knowledge of PC based internet and software applications
- The ability to learn and adapt to new software technologies.
- Ability to work in a customer-focused, target-driven environment and experience in communication with external customers (Email & Phone)
- Demonstrates experience of working in a team based environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale
- Proven problem solving skills and experience in delivering practical solutions.
- Conveys information concisely and effectively.
- Excellent communication skills both verbal and written.
- Demonstrated initiative and a well-developed sense of urgency and follow through.
- Ability to multi-task, plan and organize.
Interested
candidates should send applications and CVs to jobs@paygate-ea.com
Note: Competitive salary package with
benefits will be offered, while those with proper customer care experience will
have an added advantage.