Our client
in health sector is seeking a Customer Care person to be responsible for acting
as a liaison between customers and companies.
Temporary: 3-4 months
Salary: KShs.25,000
Duties and Responsibilities;
- Resolve customer complaints via phone, email, mail, or social media.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Sell products and services.
- Utilize computer technology to handle high call volumes.
- Work with customer service manager to ensure proper customer service is being delivered.
- Close out or open call records.
- Compile reports on overall customer satisfaction.
Education Background
- A Diploma in front office/public relations
- 2 years working experience in a similar environment
- Good communication skills
- Computer literate
If
qualified send CV to jobs@jantakenya.com clearly indicating ‘Customer Care’ on
the subject line ASAP.
Deadline
for application 31st November,2013.
