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Client Specialist Job in Nairobi, Kenya

Job Title: Client Specialist 

Location: Nairobi, Kenya

Organization profile:

Our client is a leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage.

Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster.

We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

Responsibilities and Duties
  • To build and grow desktop sales by embedding company products into the daily workflow of end-users within the foreign exchange and money markets
  • To provide value-added expertise (workflow solutions, consulting, guidance, and learning) to allow end-users to extract the most value from their company desktop.
  • To drive desktop revenue retention among existing clients. To build relationships and communities with end -users by understanding and fulfilling their business needs.
  • To communicate and share timely market event information to F2F staff in order to materially impact customer interactions.
  • Responsible for a “book” of business of desktop products and clients (including retention, growth, training and customer engagement), directly aligned with the account team.
  • Maintain desktop retention at client, as outlined in the account plan to include targeted training through the use of expert workflow management.
  • Drive desktop retention including: (a) development & execution of on-site displacement programs (b) execute global campaigns, develop and deliver customer relevant content campaigns (c) enhance user experience through expert use of workflow management (market insight, idea generation, tools, tips to relevant end-users).
  • Collect and share competitive intelligence and maintain (e.g. heat maps).
  • Drive messaging/community building, transactions and desktop add-on modules.
  • Provide customer feedback directly to product development/ SBU (represent voice of the customer).
  • Provide as needed support to the Direct Account team for demo's and retention on accounts out site of the CS "book" of business to promote growth and retention
  • Enter relevant data into appropriate CRM systems as required.
  • Responsible for desktop revenue under management for a given asset class (i.e. book of business) and working with account manager to forecast revenue opportunities
  • Target 80% customer site time
  • Travel as needed
  • Increase customer satisfaction at the desktop

Skills and Qualifications
  • Industry qualifications preferred (ACI)
  • Fundamental understanding of financial markets including  basic market understanding ,knowledge of relevant market and strong understanding of customers' business model
  • Selling Skills (identify, develop, & articulate proposition/ consultative selling)
  • Significant  product and work flow expertise; knowledge of trading floor tech./ data apps
  • Strong customer service skills
  • Other: Presentation skills (verbal & written); Strong interpersonal skills; ability to organize and execute a sales plan; ability to use MIS systems
  • 3-5 years of industry related experience in financial markets preferred
  • Preferred fluent in French or Portuguese


If interested, kindly send your CV to recruitkenya@kimberly-ryan.net, indicating the job title on the subject matter

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