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Assistant Head Marketing & Customer Service Job in Kenya

Assistant Head Marketing & Customer Service

Reporting To: Head of Marketing and Customer Service

Overall Objective of this Position:

Reporting to the Marketing & Customer Service Manager, the assistant head of Marketing & Customer care will be in charge of researching and developing marketing opportunities and plans and implementing departmental plans.

Key Areas of Responsibilities

A description of the key responsibilities incumbent in this key post is provided below;
  • Actively look out for appropriate sponsorship opportunities to promote the brand
  • Evaluate customer research, market conditions, competitor data and implement marketing plan alterations as needed.
  • Assist and direct the team on the production of marketing material and marketing communiqué to reflect the brand
  • Developing and maintaining marketing strategies and a marketing plan/diary for the year to meet agreed company objectives.
  • Provide requisite support in the planning of marketing events and corporate functions.
  • Collates and assembles reports by compiling, consolidating, formatting, and summarizing information, graphs, and presentations.
  • Research for new markets.
  • Overall overseer of the proper functionality and proper current updates of all digital media portals i.e. website, social media, newsletters and intranet..
  • Supports sales presentations by assembling quotations, proposals, videos, slide shows, demonstration and new age product marketing collateral.
  • Prepares mailers and brochures by formatting content and graphics; arranging printing and internet packages.
  • Custodian of company e-library by checking and replenishing inventory.
  • Provides marketing tracking and research information by collecting, analyzing, and summarizing data and trends.
  • Organizing and hosting presentations and customer visits.
  • Critical support to the customer service function.
  • To build trust, value others, communicate effectively, drive execution, foster innovation, focus on delivery to customers, collaborate with others, solve problems creatively and demonstrate high integrity.
  • Maintain professional internal and external relationships that meet company core values.

Academic, Professional Qualifications and Work Experience
  • A degree in marketing
  • CIM or any other marketing related qualification is a strong advantage
  • Approximately 3 years of experience in the marketing and customer service

Candidates to make their applications to  on or before 29th  November 2013.

Clearly indicate the position applied for and your minimum salary expectation on the subject line

Note: Only shortlisted candidates will be contacted

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