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Administrator / Reservationist Job in Kenya

Segera limited is highly seeking to recruit a Tourism Administrator / Reservationist

Goals and objectives of the position

The role of the tourism administrator / reservationist is very important to Segera as a retreat as it brings together several functions under the same position.

Reporting to the tourism manager, the bearer of this office is expected to ensure high standards of service delivery within the retreat while still remaining a team player

Duties and Responsibilities:

  • Preparation for morning meeting in-house guest list and schedule
  • Printing of in-house guest list every morning to be ready for the morning meeting
  • Anything related to reservations, transfers, luggage, etc.
  • Ensure daily capture of generated revenue (bar, wellness centre, purchases from the Retreat Shop, excursions where necessary)
  • Upkeep of guest history documentation and administration thereof
  • Relief and assist Experience Hosts when required
  • Update the Guest History Database by processing the guest report from the Experience Hosts
  • Prepare the Revenue report on a daily basis accurately and timeously
  • Audit for Wellness Centre, F&B Bar revenue, Retreat Shop, transfers, and others regularly
  • Assist with the operation of the telephone
  • Prepare Guest invoices timeously (to be checked by Tourism Manager)
  • Ensure guests are billed for all extras and payment confirmed prior departure
  • Process all guest payments within the retreat procedures and hand over to accounts department
  • Collect and ensure prompt deliveries of all guests’ faxes and e-mails
  • File all documents and correspondence such as In-house guest list, GR planners, daily payment control
  • Ensure correct printing so as to avoid paper and ink waste, and assist with paper re-use
  • Manage staff off/leave circle transfers in/out retreat in cooperation with Ranch logistics

  • Being the link between Wilderness Safaris Central Reservation and Segera Retreat
  • Manage all incoming direct bookings including correspondence, management of deposits and relevant local transfer or flight bookings
  • Manage all shareholder bookings and local transfer or flight bookings required
  • Check and go through all e-mail updates under the Front Office e-mail profile throughout the day
  • Go through WISH every day and look for any updates/changes to current and future reservations
  • Look at any special requests for upcoming guests and arrange accordingly with the Service Manager and Executive Chef
  • Update and reconfirm all incoming as well as outgoing flights, and helicopter transfers
  • Reservations update with any local inbound agents if something needs to be clarified or changed
  • Continuation of updates of all internal communication documents
  • Allocate villas by inserting bookings from Wish Report into the Segera room chart
  • Communicate via e-mails and telephone to Wilderness Safaris and local partners and ensuring that all e-mails and queries are attended to promptly

Skills/ Experience/ Personal Attributes:
  • Good communication skills, oral, verbal and written in English
  • Analytical
  • Have good judgment
  • Integrity
  • Service orientated
  • Attention to detail
  • Good planner with organizational skills
  • Well presented
  • Technical and Professional knowledge proficiency
  • Follow up
  • Take initiative
  • Keyboard skills
  • Adaptability
  • High work standards and ethics
  • Confident
  • A team player
  • Flexible and solution drive
  • Responsible
  • Self-driven
  • Mature
  • Humble - not arrogant / over confident
  • Pride in self and assets
  • Good memory

Segera is a founder member of the Long Run Destinations.

For more information on the global network of Long Run Destinations and Segera Ltd visit and

Applications should be submitted via e- mail to reach us on or before 23rd Oct 2013

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