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Surveillance Technician Job in Nairobi, Kenya

Wananchi Group (K) Ltd

Job Title: Surveillance Technician

Department: Technical

Location: Nairobi, Kenya

Employment Status / Type:  Full Time

Position Reporting to: Wananchi Group Customer Operations Manager

Manages Others: No

Titles & Number of Staff Managed: N/A

Job Purpose / Summary:

Reporting to the Wananchi Group Customer Operations Manager, the Surveillance Technician will investigate and report on the existence of any HFC & GPON network quality and security issues as well as pirate networks.

Key Roles:

1) Working closely with all Wananchi Group Teams including, Subscriber Maintenance, Network

Maintenance and Subscriber Installations, Customer Service etc. to identify and map out pirate networks in areas in which the Wananchi Group HFC & GPON networks exist.

Thus ensuring:

a) The identification of the locations where pirate networks exist and operate.

b) Mapping out of the routes that these pirate networks are following including the location of key network elements including headends, nodes, cable routes etc.

c) Reporting on the detailed layout and extent of these pirate networks to the Customer Operations Manager and the Network Security Officer for further action.

d) Supporting the Network Security Officer in detailing of locations where pirate networks exist.

2) Working closely with all Wananchi Group Teams including, Subscriber Maintenance, Network Maintenance and Subscriber Installations, etc. to identify and ensure the quality of the Wananchi Group HFC & GPON networks.

Thus ensuring:
  • The identification of the locations where the quality of the network in its entirety is not of the agreed standards.
  • Collect evidence of these network quality issues.
  • Reporting these issues relating to network quality to the Network Maintenance Teamfor correction by  raising of tickets in the CRM system.
  • On receipt of confirmation from the Network Maintenance Team that these network quality issues have been corrected, on-site verification that this is indeed the case.

Other roles include:

Working with the Wananchi Group Construction& Network Maintenance Teams to:
  • Understand the existing footprint of Wananchi Group’s HFC & GPON Network.
  • Keep track of expansion plans of Wananchi’s Group’s HFC & GPON Network into existing and new areas.
  • Ensure that the quality and integrity of the security of Wananchi Group’s Network is maintained.
  • Identify and detect noise in Wananchi Group’s Network using the relevant tools and equipment.

Qualifications, Skills & Experience:
  • A Diploma in IT or related technical field
  • Technical background is required.
  • Experience in a network maintenance operation.
  • Knowledge and experience in analyzing complex network topologies.
  • Experience in design, installation and maintenance of HFC & GPON networks will be an added advantage.
  • Experience in writing Site Survey reports. Proficient in MS Office – especially Word, Visio & mapping tools e.g. Google Earth.
  • Must be of very high integrity and uphold high ethical standards and honesty.
  • Possess a valid and clean driving license(CLASS F or G).

Deadline for applications is 1st October 2013.

Only qualified applicants will be contacted.

Applications to be sent to

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