Wananchi Group (K) Ltd
Job Title: Surveillance Technician
Department: Technical
Location: Nairobi, Kenya
Position Reporting to: Wananchi Group Customer Operations
Manager
Manages Others: No
Titles & Number of Staff
Managed: N/A
Job Purpose / Summary:
Reporting
to the Wananchi Group Customer Operations Manager, the Surveillance Technician
will investigate and report on the existence of any HFC & GPON network
quality and security issues as well as pirate networks.
Key Roles:
1) Working
closely with all Wananchi Group Teams including, Subscriber Maintenance,
Network
Maintenance
and Subscriber Installations, Customer Service etc. to identify and map out
pirate networks in areas in which the Wananchi Group HFC & GPON networks
exist.
Thus ensuring:
a) The
identification of the locations where pirate networks exist and operate.
b) Mapping
out of the routes that these pirate networks are following including the
location of key network elements including headends, nodes, cable routes etc.
c) Reporting
on the detailed layout and extent of these pirate networks to the Customer
Operations Manager and the Network Security Officer for further action.
d)
Supporting the Network Security Officer in detailing of locations where pirate
networks exist.
2) Working
closely with all Wananchi Group Teams including, Subscriber Maintenance,
Network Maintenance and Subscriber Installations, etc. to identify and ensure
the quality of the Wananchi Group HFC & GPON networks.
Thus ensuring:
- The identification of the locations where the quality of the network in its entirety is not of the agreed standards.
- Collect evidence of these network quality issues.
- Reporting these issues relating to network quality to the Network Maintenance Teamfor correction by raising of tickets in the CRM system.
- On receipt of confirmation from the Network Maintenance Team that these network quality issues have been corrected, on-site verification that this is indeed the case.
Other roles include:
Working
with the Wananchi Group Construction& Network Maintenance Teams to:
- Understand the existing footprint of Wananchi Group’s HFC & GPON Network.
- Keep track of expansion plans of Wananchi’s Group’s HFC & GPON Network into existing and new areas.
- Ensure that the quality and integrity of the security of Wananchi Group’s Network is maintained.
- Identify and detect noise in Wananchi Group’s Network using the relevant tools and equipment.
Qualifications, Skills &
Experience:
- A Diploma in IT or related technical field
- Technical background is required.
- Experience in a network maintenance operation.
- Knowledge and experience in analyzing complex network topologies.
- Experience in design, installation and maintenance of HFC & GPON networks will be an added advantage.
- Experience in writing Site Survey reports. Proficient in MS Office – especially Word, Visio & mapping tools e.g. Google Earth.
- Must be of very high integrity and uphold high ethical standards and honesty.
- Possess a valid and clean driving license(CLASS F or G).
Deadline
for applications is 1st October 2013.
Only
qualified applicants will be contacted.
Applications
to be sent to recruit@ke.wananchi.com