Safaricom
Limited is the leading mobile telecommunications company in Kenya.
At
Safaricom, we take pride in our talent and develop them to realize their
maximum potential!
Senior Integration Engineer
Ref: EBU_SIE__SEPTEMBER _2013
We are
pleased to announce the following vacancy in the Enterprise Service Delivery
within the Enterprise Business Unit.
In keeping
with our current business needs, we are looking for a person who meets the
criteria indicated below:
Reporting
to the Principal Integration Engineer, the role holder will facilitate client
on-boarding by enabling consumption of Safaricom products through technical
integration in a speedily and accurate fashion as well as client transitioning
to Technical Support by provision of relevant technical/integration documents.
The job holder’s key
responsibilities will be to:
- Complete all client integrations within project timelines;
- Handle Simple Integrations (Internet, MPLS, PRSP, UC, Cloud);
- Handle Complex integrations (Autofailover/load-balancing, IPSEC VPNs, BGP Configuration, Cloud etc.)
- Support the new products go to market;
- Achieve quality solutions integrations;
- Ensure best practice integration standard is maintained (client added on Allot, TACACs configured and standard configuration template used) ;
- Send integration report (schematic diagram, configuration details, speed and latency tests and service acceptance (filled service order form) by client) within 24 hrs. after integration
- Build high performance, motivated and customer focused teams;
- Attend Internal trainings to improve job productivity;
- Respond, attend and resolve customer queries/issues within 4 hrs. ;
- Ring fence baseline customer revenues through proactive churn and credit notes management
- Enforce Customer test and acceptance criteria for complex projects.
The ideal candidate should possess
the following skills & competencies:
- Computer Science, or Bsc. Electrical & electronic engineering, Telecommunication engineering or equivalent;
- CCNA a must. CCNP/CCIP/CCIE preferred;
- Excellent IP skills including but not limited to MPLS, VRRP, HSRP, GLBP, IPSEC VPN, GRE Tunnels and BGP;
- 2-4 years, hands-on experience in technical support and implementation/configuration;
- Excellent technical reporting skills;
- Customer care experience a must;
- Excellent communication skills (verbal and written);
- Innovative and self-motivated;
- Result oriented;
- Self-Confidence.
If you meet
the requirements and are self driven, proactive and up to the challenge, please
send your resume and application letter clearly quoting the job reference
number to the address below.
All
applications must be delivered on or before 19th of September 2013.
The Head of
Resourcing
Safaricom
Ltd Nairobi
Via E-mail
to hr@safaricom.co.ke