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Quality Assurance and IT Manager Job in Nairobi Kenya

A well-established Design and Construction company with projects in various parts of the country seeks to recruit a qualified Quality Assurance and IT Manager based in Nairobi.
He/She will form part of an existing team in:

Providing overall leadership of the quality and assurance roles in all operations of the organization.

Developing and implementing ISO quality procedures and policies in all the company’s business lines.

Leading the upgrade of the IT systems and computerization of the company’s operations.

Recommending and acquisition of latest software and IT infrastructure to facilitate the upgrade of the company’s internal and external customer interfaces.

Leading the Business Automation Processes in line with the business strategy.

Managing the companies IT infrastructure including systems, databases,  procedures, systems and other documentation  in line with current business advancements

Developing a customer service charter to guide all service providers in their interaction with customers.

Establishing and interpreting quality aspects in all projects and assignments carried out by the company.

Championing and leading the ISO Certification process across the whole organization.

Handling client and customer complaints and ensuring customer feedback is incorporated in improvement plans.

Proposing continuous improvement initiatives and championing adoption of kaizen, Lean six Sigma among other business excellence models.

Establishing service level agreements with service providers, suppliers and contractors and ensuring they are followed to the latter.

Any other duty as may be assigned to you from time to time aimed at meeting the general obligations of the company and the general welfare of all staff.

Person Specifications
  • An IT qualification at degree level or above
  • A professional IT certification such as MCSE, CCNA, A+ etc. essential
  • 5 or more years’ experience, exposure in a busy architectural or design/construction company is a plus.
  • Experience in Business Automated Systems essential
  • Exposure and working knowledge of ISO certification and quality control procedures
  • Leadership , strong mature  personality and demonstrated change agent
  • An engineering background is an added advantage
  • A business background is desirable

Applications indicating last/current salary should be submitted preferably via email to:

or P.O. Box 16491 – 00100 Nairobi, on or before 13th September, 2013.

Only shortlisted candidates will be contacted.

About Us

DDBL was founded in May 2002 and is the pioneer provider of design and build services in Kenya.

Our service is known for excellence.

We have been quite successful in turn key projects offering Architectural services, Building construction, Road Construction, Water & Sanitation, Electrical & Power and civil works.

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