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Government Jobs in Kenya - Complaints Management and Legal Services

The Independent Policing Oversight Authority (IPOA) is a State Authority created under an Act of Parliament No. 35 of 2011 which provides for civilian oversight of work of the police.

IPOA has various vacancies and would like to inform interested members of the public to apply:

Complaints Management and Legal Services Department

Head of Complaints

Grade 3

Ref: IPOA 22/08/13

Reporting to the Deputy Director Complaints and Legal Services, the jobholder is responsible for the Authority’s Complaints Management Unit, intake of all complaints and notifications.

The jobholder is also responsible for:
  • Developing and managing the Authority’s complaints management database;
  • Supervising mediation and alternative dispute resolutions;
  • Participating in reviews and the formulation of complaint policies and practices;
  • Leading discussions on complaints management and development processes,
  • Organising and maintaining data used to develop policy recommendations and reports and act as the Authority’s central reference resource on the same.

The successful candidate will have
  • a Bachelor’s degree in Law and a Master’s degree in Social sciences, Public Policy Development or Law.
  • The ideal candidate will possess a minimum of 5 years managerial experience. 
  • A certification in Alternative Dispute Resolution will be an added advantage.

Head of Legal

Grade 3

Ref: IPOA 23/08/13

Reporting to the Deputy Director Complaints and Legal Services, the jobholder is responsible for the Authority’s Legal Management Unit and provision of Legal support.

The jobholder is also responsible for:
  • Leading or participating in conducting legal assignments and projects;
  • Liaising with external agencies on  legal matters affecting the Authority;
  • Representation in legal, civil and criminal court proceedings;
  • Participating in reviews and the formulation of legal policies and practices;
  • Leading discussions of legal concepts and development processes, risks and opportunities; and

The successful candidate will have
  • a Bachelor’s degree in Law and a Postgraduate qualification in law.
  • The ideal candidate will possess a minimum of 5 years managerial experience in a busy and large public or corporate organisation.
  • Must be a member of Law society of Kenya in possession of a valid practicing law certificate.

Legal Officer

Grade 5

Ref: IPOA 24/08/13

2 Posts

Reporting to the Head of Legal, the jobholder is responsible for carrying out legal assignments and providing administrative legal support.

The jobholder is also responsible for:
  • Assist  in conducting legal assignments and projects;
  • Follow up with external agencies on  legal matters affecting the Authority;
  • Assist in  legal, civil and criminal court proceedings;
  • Participating in reviews and the formulation of legal policies and practices;
  • Participate discussions of legal concepts and development processes, risks and opportunities;

The successful candidate will have
  • A Bachelor’s degree in Law and a Postgraduate qualification in law
  • The ideal candidate will possess a minimum of 3 years managerial experience in a busy and large public or corporate organisation.
  • Must be a member of Law society of Kenya with a valid practicing law certificate.

Counseling Psychologist

Grade 5

Ref: IPOA 25/08/13

2 Posts

Reporting to the Head of Complaints, the jobholder is responsible for providing professional counselling support to IPOA complainants and staff.

The jobholder is also responsible for:
  • Developing policies and guidelines that supports IPOA objectives on counselling;
  • Follow up  counselling matters that need resolutions and write quarterly and annual reports;
  • Provide advice on counselling related matters and action required to management;
  • Carryout debriefing and referrals on issues of counselling;

The successful candidate will have
  • A Bachelor’s degree and a Postgraduate qualification in counselling Psychology
  • The ideal candidate will possess a minimum of 3 years counselling experience in a busy environment.
  • Must be a member of relevant professional body.

Complaints Officer

Grade 7

Ref: IPOA 26/08/13

11 Posts

Reporting to the Head Complaints the jobholder is responsible for in taking and compiling all complaints and notifications.

The jobholder is also responsible for:
  • Keep complaints management database;
  • Update complaints as they are received;
  • Liaise with the complaints client and inform status accordingly;
  • Keep track and inform the unit on complaints to be handled ,
  • Organising and maintaining reports on complaints.

The successful candidate will have
  • A Diploma in Law or equivalent with a minimum of 2 years work experience in a complaint related environment.
  • Those with a degree and have worked in a complaints handling environment will have an added advantage
  • Must be a person of good ethical behaviour and ability to handle confidential matters.

How to Apply

Interested persons should send their applications quoting the job reference number and the title of the position you are applying for. 

In addition, please provide your curriculum vitae containing details of your qualifications, experience, present position, current and expected remuneration as well as copies of professional/academic certificates.

Include your day and evening telephone numbers, e-mail address, names and addresses of three references together with copies of relevant certificates and testimonials with envelopes clearly marked the position being applied for.

The application should reach The Authority by Friday, 13th September 2013.

The applications should be addressed to:

TSG
Voucher No: 2181
P.O Box 49990 - 00100
Nairobi Kenya    

OR

DNA
NO: 1555
P.O Box 49010 - 00100
Nairobi Kenya    

Note:

1. IPOA is an equal opportunity employer

2. Persons living with disabilities are encouraged to apply


3. Only shortlisted candidates will be contacted and canvassing will lead to Automatic disqualification.

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