Our client
in health sector is seeking to recruit a Customer Care Officer who will be reporting to the
Head of department and will among other duties play part in the efficiency
running of the Front Office Desk at the allocated branch.
Duties and Responsibilities
Queuing
patients to see the doctor/lab/dentist
Managing
the front office, all filing and ensuring the clinic appearance is up to
Meridian standards
Receiving
clients at the reception and assisting them accordingly.
Managing
the Medical Exams process from receiving the request to forwarding the complete
report to the appropriate party.
Responsible
for procurement, quotes, L P. O and manage the reception consumables and
stationery.
Managing
and escalating complaints when necessary
Receiving
and directing all in-coming calls to the organization
Making work
related calls for and on behalf of all the staff in your branch level.
Requisitioning/Managing
of the petty cash float.
Distributing
incoming mail to the relevant officers and handling all outgoing mail.
Typing the
centers department meeting minutes and letters as requested.
Participate
in promotion and marketing of the center services
KPI’s
Submit daily:
- Client logs to accounts department
- Daily audit report
- Daily expenses (CDR)
- Fill in the handover book daily
- Performance on Customer Service Survey
- Performance on random spot check
Qualifications
- A Degree/Diploma in PR/ Front office Operations or any other related course.
- Minimum of 2 years experience in a similar position
- Computer literate
- Good communication skills
If
qualified kindly send CV and application letter to jobs@jantakenya.com clearly
indicating ‘Customer Care’ on the subject line by 23rd September, 2013.
DO NOT
attach any certificates.
Only
shortlisted candidates shall be contacted.
