Marie
Stopes Uganda (MSU) ¡s a marketing-focused, results-oriented social business
that uses modem management and marketing techniques to provide family planning
and reproductive healthcare across every district of Uganda.
For
over 15 years Marie Stopes Uganda (MSU) has prided itself on providing a wide
range of high quality, affordable and client-centred services to men, women and
young people.
Our
340 team members work in every district of Uganda and provide approximately 35%
of all modem contraception, the majority ofwhich is delivered in hard to reach
and remote areas.
In
2012, MSU generated over 1.1 million Couple Years of Protection and provided
quality services to over 350,000 Ugandans.
We are seeking an ambitious, expeñenced and driven people to fill the positions below.
The
core responsibility of these positions is to use your: initiative, energy,
persistence, results onentation, drive, integrity, enthusiasm and commitment to
personal development to further MSU’s vision to become a sustainable nationwide
provider of high quality, integrated reproductive health/family planning
services.
To apply:
Please
send a CV and Cover letter by email to jobsmariestopes.or.ug or post to the
Senior Manager, People and Development, Plot 1020, Kisugu-Muyenga, P.O Box
10431, Kampala-Uganda, quoting the position title by 6pm on Friday 26th July,
2013.
Marie Stopes Uganda is an equal opportunities employer committed to fostering a diverse workforce.
Marie
Stopes Uganda is thankful to all applicants for their interest but only
candidates who meet all requisite criteria and are short listed will be
contacted.
Senior Manager Operations
Base Station: Kampala with frequent travel upcountry
Reporting to: Director Operations
Duration of Contract: 2 years.
Key Roles and Responsibilities
1. Team Leadership; A motivated, productive and appropriately managed Operations Department
- Support the
Operations Director to provide overall leadership and strategic direction
to the team.
- Stand in for the
Operations Director in his absence from the office, taking line management
responsibility for the Channel Managers and other staff as required
- Attending SMT as
a representative of the Department.
- Foster MSI core
values across the Operations Department
- As a senior
manager, model MSI leadership behaviours within the Operations Department,
promoting cohesion and good morale through the various channels.
- Ensure that good
human resource systems and procedures, in line with best practice, are
developed and implemented in liaison with the Operations Director and the
People and Development department.
- Beside the
responsibilities set out in this framework, to undertake such special or
ad hoc activities as may be delegated from the Operations Director.
- Attend external
relations meeting on behalf of the Operations Director
- Ensure that
effective and appropriate external technical assistance is called on to
provide high quality inputs and outputs.
2.
Develop, manage and document operating systems in all Operation channels of
service delivery.
- Review, improve
and ensure effective implementation of functional systems in Operations
that improve efficiency and deliver performance.
- Work with Operations
in the review and documentation of operating systems in service delivery.
- Develop and
disseminate tools to support systems
- Through
respective channel managers ensure system implementation and review.
- Ensure that team
members clearly understand and embrace these systems and lead in their
review.
- Develop a system
for documenting operation systems and best practices.
3.
Formalise and institutionalise partnerships with other implementing partners.
- Develop database
of all current and prospective partners for service delivery.
- Ensure that MoUs
are signed with all our current partners.
- Develop and
manage schedules for these partnership engagements, ensuring optimisation
of our integrated service delivery.
- Ensure that
partner review meetings take place and reports are shared with relevant
parties.
- Initiate dialog
with prospective partners for collaboration in service delivery, liaising
with the External Relations team as required.
- Work with other
channels including Blue Star where collaborations may benefit from their
engagement.
4.
Lead ¡n the implementation of new technologies and management information in
the Operations Department;
- Develop a
strategy and plan on how new technologies and management information
systems will be utilised to improve Operations’ systems and activities.
- Be focal point
for performance management reporting and analysis, in liaison with Finance
and the MIS and RM&E teams — including the response to monthly
management reporting packs.
- Work with Fleet
Management, Business Analyst/IT team, MIS officer and Call Centre to
develop indicators and processes to ensure these resources are adding
clear value to service delivery.
- Support the
Operations team in the use of these technologies and conduct monthly
reviews to determine that these systems are optimizing performance.
- Manage
compliance with HMIS reporting.
5.
Engage Corporate companies in improving access to FP
- Initiate contact
with corporate companies and engage them in possible relationships.
- Together with
External Relations write concept notes and proposals for engagement in
CSR.
- Manage and
report the implementation of Corporate Social Responsibility activities.
6.
Support and Manage district level relationships with government and partners;
- Develop and
implement Distinct level engagement plans and lead in their implementation
through the Operations’ channels and other PSP channels in collaboration
with the Donor Projects, External Relations and PSP teams.
- Engage district
leadership in the implementation of our programmes.
- Engage district
level partners in possible collaboration and partnerships.
- Participate
where relevant in district activities.
- Support USAID
District Operational Plan activities for MSU
7.
Lead in the identification, implementation of innovations in services delivery
including the implementation of new projects;
- Identify
innovations that can be implemented in Operations to improve efficiencies,
learning from the Best Practise team in London and other country
platforms.
- Engage and lead
in collaboration with other sectors to identify other avenues and target
audiences that require services such as; Uganda Manufacturers Association,
large plantations such as; Finlay’s, Tobacco plantations, etc.
- Directly manage
the implementation of new projects in Operations during their inception to
ensure workplans are understood and being executed on time within the
respective channel/s..
8.
Manage the provision of optimised technical services to the Operations
department
- Work with Donor
Projects, the Country Director and MSI’s Deputy Regional Director to
ensure proper planning and provision of technical support each year to
meet Operations’ needs. This will require the postholder to take a
proactive part in the annual business planning process.
- Ensure
recommendations and actions arising from technical assistance visits and
advice are are promptly implemented and monitored, feeding back to MSI as
necessary.
- Ensure capacity
building of Operations Department in response to Organisational
Development plans.
Education
and Experience
- University Degree
in Business Administration or Health Sciences or similar
- At least 6
years’ experience in programme/project management and partner engagement
especially at the District level.
- Previous
experience working in the health sector is an added advantage.
- Experience in
writing of reports for western donors required
- Experience in
building relationships with external partners
- Experience
representing an organization to external partners at a high level
- Computer
literacy (MS Office, Excel)
Desired
skills, abilities
- Knowledge of
Clinical Health, Family Planning, Community Outreach and Social Marketing
desirable
- Ability to work
well with others in team environments; must be able to satisfy
stakeholders; should be able to work in deadline driven/results orientated
atmospheres
- Strong people
management skills
- Able to think
strategically
- Able to manage
and motivate teams to achieve targets and to achieve organisational
change.
Advocacy
skills:
- Able to
influence stakeholders through effective communication in a demanding external
environment.
- Perfect and
effective written and verbal communication ¡n English is essential.
- Able to
multi-task and efficiently manage competing priorities
- Posses
leadership personality, and able to take on and solve problems quickly and
efficiently;