Senior HR Advisor
Job
Ref: HR
06/2013
The
Position
Key responsibilities
- Manage staff
resourcing and recruitment needs as per approved staff establishment.
- Apply HRM
expertise and knowledge to maximise the potential of human capital within
a strategic context.
- Provide strong
HR consultancy, advice and coaching to managers in Head Office &
International Businesses.
- Focus on Talent
and Succession, Resourcing, Retention and Learning and Development of
Employees.
- Manage and
maintain performance management for Head Office & International
Businesses in order to achieve high Performance.
- Monitor and
control staff operational costs at optimal levels.
- Undertake
internal customers and stakeholder engagements and resolve all HR related
matters.
- Monitor closure
of HR business partnership issues arising from HR Audits and Employee
Surveys.
- Manage Career
development and progression for the Head Office & International
Businesses staff.
- Resolve internal
customer queries, conflicts and complaints (HR help desk issues/telephone
calls, walk- in customers)
The
Person
- University
Degree from a recognized institution.
- Possession of a
postgraduate degree in a related field will be an added advantage.
- Professional
qualification in Human Resource Management will be an added
advantage
- A minimum of 5
years’ experience in a HR Generalist role
- Knowledge of
Talent and Skill pool management
- Knowledge and
application of the Bank’s products, services and policies
- Experience of
implementing a wide range of process improvement activities
- Must display
superior verbal, written and presentation skills.
- Ability to build
strong working relationships, internal and external to the organization.
- Demonstrated
creativity and analytical ability.
- Interpersonal
skills necessary to deal effectively with a diverse group
Security Liaison Manager - Moi Avenue
Job
Ref NO:
RB272013
The
Position
Reporting
to Branch Manager Moi Avenue, the role will be responsible for managing the
security of the Moi Avenue Branch and to ensure customer, staff and cash security
and safety.
Key Responsibilities
- Supervise the
outsourced security staff
- Access control
to secure areas and Permit only authorized persons to enter the premise
and monitors entrances and exits.
- Conduct vetting
of cash in transit (CIT) staffs, vehicles delivering and collecting cash.
- Surveillance of
Branch premises including CCTV monitoring to ensure that threats are
detected and manage the alarm system for the branch ensuring
serviceability and proper testing.
- Oversee all
safety aspects of the branch including fire drills and maintenance of
safety kits.
- Ensuring the
building physical security checks are routinely completed and adherence to
office security protection measures.
- Respond to, investigate,
and write reports on all incidents and accidents including accidents,
incidents, suspicious activities medical emergencies, fires, alarms, bomb
threats, etc. in accordance with the Operating Procedure Manual.
- Watch for
irregular or unusual conditions that may create security concerns or
safety hazards and take appropriate action.
- Observe
departing personnel to protect against theft of company property and
ensure that authorized removal of property is conducted within appropriate
requirements
- Provide
assistance to customers, employees and visitors in a courteous and
professional manner
The
Person
- Preferably a
University Degree in any field.
- Diploma in
Security Management and or police or military service. Other security
related qualifications are essential
- Minimum 6 years’
experience in Experience Area Law Enforcement; Military/Police/
- Intelligence)
and must have:
- Experience in
corporate security.
- Experience in
investigations
- Ability to
communicate effectively both orally and in writing for the purpose of
public interaction and report writing.
- Ability to
interact cordially and communicate with the public
- Active listening
skills
- Ability to
assess and evaluate situations effectively
- Ability to
identify critical issues quickly and accurately
- Attention to
detail and problem analysis.
Technical Services Manager, Card Centre
Job
Ref No: RB
262013
The
Position
Reporting
to the Senior Manager Acquiring and Support-Card Center, the role will be
responsible for managing the card infrastructure (Telephony, software &
hardware) and system uptime for the card acquiring business.
Key
Responsibilities
- To Implement
card payments systems such as – Quickpay solution for Payroll Cards and
the Bulk Payment solution for monthly recurrent payments with service
providers.
- Responsible for
Project Management of Card Infrastructure Implementation and manage Card
Acquiring Projects such as - EFTPOS Systems; Hotel Card payment solutions;
eCommerce Acquiring.
- Responsible for
Maintenance of Card infrastructure and SLAs with POS and third party
Systems Providers .
- Preparation of
Technical specifications, evaluation of bids and Board Papers of card
acquiring systems.
- Liaison between
Card Business, IT & Logistics for specification, recommendation and
procurement for card infrastructure.
- Enforce
compliance of KCB POS systems with standards set by Card Associations
(i.e. Visa, MasterCard, Amex, JCB & UPI) and other local partners such
as Kenswitch, Pesapoint and the regulator (Central Bank of Kenya).
- Implementation
and Deployment of point of sale (POS) terminals and Integrated POS
solutions.
- Provide
technical support to merchants and undertake merchant training on card
payment systems.
- Facilitate and
coordinate the smooth operation of Card Centre Technical Services to
merchants across the Bank’s network.
- Manage, coach
and train the Technical Services team.
The
Person
- University
Degree preferably in IT or Computer Science
- Professional
qualifications (Networking Certification/Hardware and Software Support Certification/
Systems Security Certification, Card Systems Operation).
- A Master’s
degree or Project Management Certification is an added advantage.
- At least 5
years’ Management experience in IT and card business and must have hands
on experience in :
- Card Systems
Operations
- Network Security
Implementation & Design.
- Project
Management.
- Customer Service
and Relationship Management
- Knowledge of WAN
& LAN design, implementation and monitoring.
- Possess sound
knowledge of bank products and ability to offer product solutions to
business customers.
- Excellent
communication and presentation skills.
- Excellent
interpersonal and negotiation skills with the ability to network and
generate new business
- Demonstrate
sound knowledge of banking business and operations.
- Excellent
planning, Organization, problem solving and analytical skills.
Manager, Card Centre Systems
Job
Ref:
IT132013
The
Position
Reporting
to the Senior Manager, E- Channels, the is role responsible for maintaining an
efficient Card Management System ,delivering quality service to both internal
and external customers, providing high system availability of card systems at
all times, providing operational assistance and guidance in IT related areas to
the Card Center team and ensuring compliance of the card management system with
payment associations (VISA & MASTERCARD).
Responsibilities
- Provide
leadership to KCB Card Centre processing team.
- Perform core
systems administration tasks, that is, the custodian of systems, ensure
security of systems and information, maintain inventory of systems and
perform authorized users administration.
- Collect and
account for transactions acquired through merchant establishments, ATMs
and other sources.
- Establish and
maintain data processing schedules and controls to ensure timely delivery
of quality assured outputs.
- Ensure timely
delivery of reports for users, processing of incoming and outgoing files
to and from VISA and MASTERCARD and any other interfaced systems.
- Ensure 24*7
availability of authorization system and any other systems as required by
users.
- Keep track of
systems and user related issues and attend to them promptly.
- Perform system
upgrades and apply system patches promptly received from system vendors
- Provide user
support and training; perform system backups and restoration procedures.
- Develop,
maintain and enforce procedures for controlling and keeping track of
system updates and alterations.
- Advise Card
Centre management on systems features and enhancements that may add value
to business.
- Participate in
Projects that involve Card System implementation.
The
Person
- A University
degree in Information Technology or Computer Science from a recognized
university. IT system qualification will be an added advantage.
- Masters degree
an added advantage
- Certification in
Oracle Database management, Linux and Windows Network Management.
- At least three
(3) years working experience with Card and ATM systems.
- Experience in
branch operations, handling of risks - frauds & forgeries will be an
added advantage.
- Demonstrate high
integrity
- Good data
analytical skills, both financial and non-financial.
- Training in Risk
management.
- Good
communication, planning and organization skill
Head of Channels
Job
Ref No:
RB252013
The
Position
Reporting
to the Director Retail, the role is responsible for the management, business
delivery, growth, and profitability of the Retail Banking Channels: M-banking,
Money Transfer Services, Card Business, Agent Banking, New Branch Outlets and
ATMs.
Key
Responsibilities
- Formulate and
execute the channels Mbanking, Money Transfer Services, Card, Agent
Banking and channel expansion) Business Strategy in alignment with the KCB
Group Business Strategic Plan.
- Provide
leadership, direction and pace for Mbanking and Money Transfer Services
taking appropriate strategies to make KCB the preferred choice of
Mbanking, money transfer and remittance services.
- Develop and
implement growth profitability models for each delivery channel.
- Monitor, drive
and analyze overall Retail performance against target to ensure
achievement of business targets.
- Identify
business expansion opportunities and review requests for new business
outlets, ATM expansion in liaison with the branches and Regional managers
to expand the market share of the Banks Business.
- Drive the
business synergies and work hand in hand with the stakeholders to boost up
the sales activities of the various Channels in order to achieve the
business targets.
- Spearhead the
reviews and implementation of quality operations standards, risk
management and compliance in every delivery channel with the ultimate aim
of reduction of operating costs, fraud and losses through adherence to set
policies and procedures and holistic corporate governance
- Management of
bank’s tariffs on an annual basis, benchmarking this with competition and
changing customer needs.
- Ensure
optimization of human, physical resources, channels and forecast on retail
needs.
- Coach, mentor
and develop a high performing team with clear responsibilities and
accountabilities.
The
Person
- A holder of a
degree from a recognized university. An MBA or Master’s degree or relevant
professional qualifications in a relevant field will be an added
advantage.
- Have at least 8
years proven experience in Banking Channels, product development, Sales,
Credit and Bank operations functions of a commercial bank at a senior
managerial level.
- Experience of
operating in a multi-channels customer facing environment is essential.
- Exposure to
implementing Mobile Banking products.
- Experience in
the identification and management of new channels expansion.
- Should have a
thorough knowledge of Retail Banking Products, services and the financial
services Industry.
- Should have
excellent high, influencing and negotiation skills with the ability to
positively and clearly communicate with a variety of constituents.
- Good
interpersonal skills and ability to establish new client relationships and
generate new business.
- Excellent
planning, problem solving and analytical skills
- Should have
strong leadership skills with demon
Head of Credit Support
Job
Ref No:
Cr102013
The
Position
Reporting
to the Director Credit, the role holder will offer leadership in the overall
management of the Group Non-Performing Credits, formulate/identify, review and
implement policies, strategies / action plans to recover/restructure or restore
to performance non-performing loans and provide advice to avoid such situations
arising in future.
Key Responsibilities
- Overall
management of non performing debts to prevent deterioration and improve
the bank’s lending asset quality.
- Control specific
provisions within budget and ensure adequate levels of provisioning on all
accounts in accordance with the laid down credit policies.
- Managing
recovery costs within budgets.
- Compliance with
the bank’s Credit/NPL Policies and CBK Prudential Guidelines on loan
classification and provisioning.
- Timely
submission of NPL returns to the Group Board and CBK.
- Formulation of exposure/recovery
strategies, action plans and supervising implementation for expedited
closure.
- Reduce non
performing credit through aggressive recoveries and viable restructuring
thus contributing to the Group bottom line through provisions craw backs.
- Participation in
partnership engagement meetings/forums.
- Oversight and
support to subsidiaries in the management of the non performing debts.
- Receive and
forward all enquiries to relevant Managers.
The
Person
- University
degree preferably in Business related field. Possession of an MBA or other
professional qualifications (AKIB/ACIB/AICM will be an added advantage)
- Minimum of 8
years experience in Commercial Banking out of which 4 years must be
management experience in Credit function covering Retail, Corporate Credit
,Mortgage credit, Financial analysis, reporting, monitoring and control of
loans.
- Risk Analysis
and Evaluation, Collaterals/Securities analysis.
- Knowledge of
CBK/KCB prudential guidelines regarding lending
- Knowledge about
securities and legal issues relating to lending
- Knowledge of
Corporate and Mortgage products and administration of credit
- Experience in
working closely with lawyers
- Must have
attended KCB (or other) management courses on lending.
- Ability to
communicate clearly and concisely both orally and written.
- Have the ability
to make prompt decisions and be independent in problem solving in assigned
duties.
- Possess the
ability to work effectively under pressure and tight deadlines.
- Be pleasant,
honest, outgoing well groomed and self-driven.
- Ability to
create and work with teams across the business
The
above positions are a demanding role which the bank will provide a competitive
package for the successful candidates.
If
you believe you can clearly demonstrate your abilities to meet the criteria
given above, please submit your application with a detailed CV, stating your
current position, remuneration level, e-mail address and telephone contacts
quoting the job title/reference in the subject field to recruitment@kcb.co.ke.
To
be considered your application must be received by 16th July 2013.
Only
short listed candidates will be contacted.
