Job
Title: Head of Operations
Job Profile
Job Profile
The
Head of Operations will be expected to lead, inspire and develop the operations
management team and staff, maintaining at all times that ethos of partnership
and shared decision making which is so fundamental to the department’s
success.
Responsibilities:
- Provide
day-to-day leadership and management to a service organization that
mirrors the adopted mission and core values of the company.
- Responsible for
driving the company to achieve and surpass sales, profitability, cash flow
and business goals and objectives.
- Responsible for
the measurement and effectiveness of all processes internal and external.
Provides timely, accurate and complete reports on the operating condition
of the company.
- Spearhead the
development, communication and implementation of effective growth
strategies and processes.
- Collaborate with
the management team to develop and implement plans for the operational
infrastructure of systems, processes, and personnel designed to accommodate
the rapid growth objectives of our organization.
Competencies
- Motivate and
lead a high performance management team; attract, recruit and retain
required members of the executive team not currently in place; provide
mentoring as a cornerstone to the management career development program.
- Change
Management - Develops workable implementation plans; Communicates changes
effectively; Builds commitment and overcomes resistance; Prepares and
supports those affected by change; Monitors transition and evaluates
results.
- Customer Service
- Manages difficult or emotional customer situations; Responds promptly to
customer needs; Solicits customer feedback to improve service; Responds to
requests for service and assistance; Meets commitments
- Analytical - Synthesizes
complex or diverse information; Collects and researches data; Uses
intuition and experience to complement data; Designs work flows and
procedures.
- Judgment -
Displays willingness to make decisions; Exhibits sound and accurate
judgment; Supports and explains reasoning for decisions; Includes
appropriate people in decision-making process; Makes timely decisions.
- Planning/Organizing
- Prioritizes and plans work activities; Uses time efficiently; Plans for
additional resources; Sets goals and objectives; Organizes or schedules
other people and their tasks; Develops realistic action plans.
- Technical Skills
- Assesses own strengths and weaknesses; Pursues training and development
opportunities; Strives to continuously build knowledge and skills; Shares
expertise with others.
- Teamwork -
Balances team and individual responsibilities; Exhibits objectivity and
openness to others' views; Gives and welcomes feedback; Contributes to
building a positive team spirit; Puts success of team above own interests;
Able to build morale and group commitments to goals and objectives;
Supports everyone's efforts to succeed.
- Quality
Management - Looks for ways to improve and promote quality; Demonstrates
accuracy and thoroughness.
- Innovation -
Displays original thinking and creativity; Meets challenges with
resourcefulness; Generates suggestions for improving work; Develops
innovative approaches and ideas; Presents ideas and information in a
manner that gets others' attention.
- Adaptability -
Adapts to changes in the work environment; Manages competing demands;
Changes approach or method to best fit the situation; Able to deal with
frequent change, delays, or unexpected events.
- Strategic
Thinking - Develops strategies to achieve organizational goals;
Understands organization's strengths & weaknesses; Analyzes market and
competition; Identifies external threats and opportunities; Adapts
strategy to changing conditions.
Professional
& Academic Qualification
- A Degree in
Business administration/management or a related field from a recognized
institution
- A master’s
degree from a recognized institution will be an added advantage.
Experience
- Minimum 5 years
relevant experience in a recognized institution in a senior management
position.
- Track record of
achievements in previous engagements
Special
Skills
- Integrity
- Excellent
interpersonal & communication skills
- Excellent
communication skills
- Excellent
knowledge of the rules governing higher education
- Good leadership
skills
- Good business
acumen
Application
Process
Interested
candidates are invited to strictly email their cover letter and CV, clearly
detailing their current remuneration and expectations to
recruitment@odumont.com before end of day 20 July 2013.
Only
short listed candidates will be contacted