Front Office Supervisor
Ideal candidates should possess the following:-
Minimum Qualifications:
Ideal candidates should possess the following:-
Minimum Qualifications:
- Certificate in
Front Office Operations:
- Must have
working knowledge of Fidelio, Opera or IDS
Experience: A minimum of one
year experience in Front Office Operations.
Job
Role: Reporting
to the Front Office Executive, the Supervisor will be responsible for providing
overall supervision to the entire Front Office Operations
Key Responsibilities;
Key Responsibilities;
- To ensure that
all Front Desk Registrations & Administration duties are carried out
as per the hotel’s standards
- Assign rooms as
per the rates agreed & collect all pending accommodation/incidentals
deposits upon guest check-in
- Action the
Housekeeper’s report immediately and pass it to the housekeeping for
investigations and follow up. Ensure that the room status is frequently
updated so that to show the clean, dirty, out of order etc
- Ensure that the
housekeeping is furnished with detailed information and requests of the
expected arrivals of the day including specific service required of them
e.g. extra beds, baby coats etc
- Maximize hotel
sales by up-selling the facilities & other services provided
- Prepare Front
Office reports as directed by the Front Office Executive
- Ensure order
& cleanliness at the Front & Back office of the Front Office area
- To be aware of
the current room occupancy levels at all times
- To monitor staff
performance, punctuality & grooming
- Any other duty
as may be assigned by the Front Office Executive from time to time
Desired
Characteristics;
- Ability to
effectively deal with internal and external customers, some of whom will
require high levels of patience, tact and diplomacy to defuse anger and
collect accurate information and resolve conflicts.
- Basic
mathematical skills and considerable skill in the use of a calculator to
prepare moderately complex mathematical calculations without error.
- Ability to
access and accurately input information into a computer system
- Ability to
stand, walk and continuously perform behind the front desk.
- Ability to
observe and detect signs of emergency situations.
- Ability to
communicate verbally and in writing and prepare reports of room
availability and revenues generated.
- Ability to
establish and maintain effective working relationships with colleagues,
customers and guests/patrons.
- Good command of
the English language both written and verbal.
To
apply kindly follow this link http://bit.ly/12ouW09 and profile yourself before
11th July 2013