Job
Title: Country Field Manager
Duty Station: Kinshasa - Democratic Republic of the Congo (DRC)
Recruitment Status: Now Open
Main purpose of the jobDuty Station: Kinshasa - Democratic Republic of the Congo (DRC)
Recruitment Status: Now Open
- Pro-actively
manage the work process via the Field Supervisors to ensure quality data
- The Field
Manager is involved in all areas of the data collection process from
briefing into Field until it is handed over to be captured on different
levels
- To provide
support to the Supervisors in terms of:
- Briefings and
telephone help service to supervisors / interviewers
- Recruitment and
Training
- Responsible for
the delivery of quality data, on brief, on time and within budget
Key
responsibilities
- Effectively
manages team of supervisors geographically to ensure an even spread of
interviewers and interviews
- Ensure that
supervisors are trained and equipped to manage their teams optimally
- Assists the
Field Supervisors in training of Field Interviewers and Team Leaders
- Recruitment of
part-time project staff: Supervisors, Team Leaders and Interviewers
- Maintenance of
field staff data base
- Ensure that
Supervisor field teams consist of correct profile to fit the area and
enable optimal data collection delivery
- Conducts
debriefs of projects into Field
- Manages and
evaluates multiple projects from “in field” to “capture” dates and ensure
timely feedback / intervention when required
- Field reports
submitted accurately and on time
- Collate field
status and report on progress in field within specified timelines
- Actions queries
within 24 hours
- Implementation
and maintenance of field quality controls
- Monitors quality
and productivity and ensures ongoing data quality / productivity
improvement measures are adhered to / implemented
- Managing and
controlling incentives and expenses for the region
- Monitors and
controls Field related costs and expenditure for the region
- Organise venues,
Field trips, pilots when required
- Liaise with
Project Managers re: project requirements
- Timely and
accurate submission of project reconciliations
- Arranges /
Schedules Field visits
- Responsible for
team/people management – performance management, corrective actions,
career mapping, leave planning
- Ensure
appropriate coaching and mentoring to the Field team
- Motivation and
retention of project based field staff
- Drawing of, and
timely submission of project estimates to Client Service
- Ensure correct
and timely payment of field staff wages
- Drawing up,
maintaining and updating of field rate card
- Managing all
logistical aspects of projects: photocopying questionnaires, requesting
for project monies, despatch of questionnaires to regions / DP Dept.,
project handover after completion
- MB expects all
employees to adhere to the requirements of our quality management system
which is certified to ISO20252
Client
Service Support:
- Taking client
briefs
- Conducting /
attending client presentations
- Timely response
to client queries / requests
- Feedback to CS
in Nairobi
- Following up
with the client on unpaid invoices (on behalf of CS and Finance)
Key
performance measures
- Delivery of
quality data on time, on brief and within budget
- People/relationship
management with:
- Despatch
- Head of Field
Logistics
- Project Managers
- Edit Supervisors
- Recruitment and
Training of Field teams
- Knowledge of
research methodologies and sampling
- Cost Management
Key
dimensions of the job
- Ultimately
responsible for the smooth running of projects under his/her control
- Ensure
compliance in relation to MSRA code of conduct
- Build
relationships with field teams
- To work in
partnership with Head of Operations / project management to ensure
necessary business requirements are being met
- To build and
sustain key operational processes and systems to ensure delivery of
quality data
- Field reports
submitted accurately and on time
- Queries actioned
within 24 hours
Important
relationships
Internal
Internal
- Build a strong
working relationship with the Head of Operations, PM & CS
- Work in
partnership with project teams
- Management of
Field Supervisors
External
- Develop a strong
and co-operative relationship with supervisors and interviewers
- Network in the
industry / MSRA and other related bodies
Minimum
Qualifications/Work Experience
- Minimum 3 years
experience in management:
- Working directly
with interviewers / supervisors
- Managing a small
team of people
- Over 3 years
experience in fieldwork research management gained from anymarket/social
research company
- Minimum college
diploma but a university degree preferred
- A post college
qualification would be advantageous
- Fluency in
English and French both written and spoken is a must
- Working
knowledge of the marketing research process
- Excellent
numeric skills
- Excellent interpersonal
skills
- Above average
communication skills both verbal and written
- Knowledge of the
MSRA code of conduct
Technical
Competencies Required
- Knowledge of the
MS Project software would be advantageous but not a necessity
- Working
knowledge in Microsoft Office packages:
- Word
- PowerPoint
- Excel
Personal/Behavioural
Competencies
- Proven people
management skills
- Highly accurate
and quality orientated, excellent attention to detail, deadline driven
- Strong
organisational skills
- Highly self
motivated
- Strong ability
to motivate others
- Management
skills and the ability to coach, train and built a team
- Willingness to
accept accountability and responsibility for data collection deliverables
within strict time and quality deadlines and standards
- Receptive to new
ideas and ways of doing things
- Able to drive
change through the business
- Common sense
- Integrity and
high ethical standards
- Excellent
written and verbal communications skills
- Well developed
interpersonal skills (ability to deal with people of all levels)
- Good negotiation
and conflict resolution skills
- Assertive and
confident
- Innovative
- Ability to work
independently and within a team
- Ability to
multitask and prioritise under pressure
Organisation
chart
- To report into
the Head of Project Management
How
to apply
Interested applicants who meet the requirements are encouraged to send their application/CV to nancy.ntinu@millwardbrown.com
Interested applicants who meet the requirements are encouraged to send their application/CV to nancy.ntinu@millwardbrown.com
The
closing date for receiving applications is 23rd July, 2013.