Position:
Communication & Data Account Manager
Reporting
to: Head of Sales
& Communication
Range: R2L
Department: Carrier Services
Role Purpose:
He/ She
will be reporting to the Head of Sales and Communication and will manage
existing data customer accounts and have some responsibility to find new
accounts as well.
However,
the main purpose of the role is for Inside Sales & Account Development in
order to provide the best sales support and management to our data
customers.
He/ She
will be responsible for providing management and sales force with all
communications materials and information necessary to understand and to answer
customers’ needs.
Key
Duties and Responsibilities.
Operational
(incl. Planning):
- Managing and growing revenues
for all high bandwidth data services in the carrier services department.
- Developing and implementing
actions to create additional opportunities to cross-sell and up-sell
accounts to increase overall total customers spend with the company.
Create account plans and strategies to win new business from both new as
well as existing customers.
- Developing and managing customer
relationships for assigned accounts in order to gain strategic positioning
with decision makers in order to retain existing revenue and attain
additional business.
- Delivering responsive,
proactive, and professional correspondences related to any account functionality
including billing, service activation, or escalation of technical support.
- Developing sales in the
designated target market(s) by identifying new sales opportunities by
contacting prospective customers by premise visits, networking, lead generation,
and customer appointments.
- Provide concise and
professional presentations on Carrier Services products to customers
- Insure accurate and timely data
sales and communication reports
- Develop all communication
materials for sales force: presentations and sales pitches as required.
- Build department input for
annual strategic marketing plan and operational marketing plan.
Academic/ Professional
Qualifications
- Degree in Business/Marketing,
or other relevant field (or equivalent).
- Minimum of 5 years experience
in sales environment
- Understanding of Telecom sector
as well as associated strategies and business challenges.
- Identification and development
of key partners and vendor relationships to maximize Telkom Carrier
Services’ ability to provide best solutions to the customer.
Key Competencies:
- Engage and partner with
customers
- Recognize and assess customer’s
key business drivers and challenges
- Develop level of credibility
that positions Telkom Carrier Services to collaborate on construction of
customer business cases
- Ability to follow on customer
contract negotiation and implementation
- Produce quality written
materials: Proposals, Business Cases, Organizational Plans, presentations
etc.
- Produce quality reports to the
customers and to the management
This position is opened to Kenyan
citizens only.
If you fit
the required profile, please apply highlighting how your qualifications,
experience and career aspirations match the requirements for this position.
Application should be sent by latest 15th July 2013, please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees.
Application should be sent by latest 15th July 2013, please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees.
Apply
through www.orange-tkl.co.ke.
Only
shortlisted candidates will be contacted.