Job
Description: Technical Support Engineer
General
Description:
Technical
Support Engineer for the company's family of IT Hardware, Networking and
Security products.
Candidate
will also be highly experienced in providing excellent customer service and
problem escalation/resolution.
Primary Job Functions:
Be
part of a team providing first level support to end users, clients and
technical pre-sales support.
Provide
troubleshooting and technical support via phone, web based tools and
email.
Advise
customers regarding product's proper use and address specific user
issues.
During
problem escalations, act as a liaison between customers and second level.
Candidate
will assist the customer base during installations.
Required
Skills:
- Strong
understanding of Ethernet, TCP/IP routing, Network packet analysis tools
use and configuration.
- Strong technical
and analytical skills.
- Solid experience
in problem analysis and resolution of hardware problems.
- Proven ability
to function in a self-directed environment.
- Must excel in a
fast-paced, agile environment where critical thinking and strong problem
solving skills are required for success.
- Innovative
thinker who is positive, proactive, and readily embraces change.
- Ability to
handle clients professionally during all interfaces.
- Sales support to
help sales team, end users and clients select, optimal installation
configurations in a complex network environment.
- Strong written
and verbal communication skills.
Desired
Skills:
- Experience
configuring and troubleshooting Mdaemon/MS exchange Mail Server.
- Experience in
Network (Wireless, Structured cabling, Fibre termination) design,
configuration, administration and management.
- Server Operating
system(Windows/Linux/Mac) installation, administration, and configuration.
- PC/Mac/Mobile
Devices configuration, diagnosis and troubleshooting hardware and software
issues.
- Normal A4,
Barcode and POS Printer’s configurations and repairs.
- Electronic
circuit board repairs.
- Power supplies
repairs.
- Server & PC
Assembling.
- Experience
configuring and troubleshooting Cyberoam UTM setups.
- Experience
configuring and troubleshooting Symantec or other Backup utilities.
Experience:
- 2+ years of IT
and Networking experience in a technical support/help desk environment.
Education:
- 1st degree in
computing/electrical engineering
- Network+ and/or
CCNA certification (preferred)
- Electronic
Engineering (degree/diploma if first degree is different)
Availability:
Immediate
to 1 month.
Applications
deadline 30th
June 2013
Mail
application to careers@totalsolutions.co.ke
Selection
will be done on the basis of first successful application received.