Technical Support Engineer Job in Kenya

Job Description: Technical Support Engineer
 
General Description: 
 
Technical Support Engineer for the company's family of IT Hardware, Networking and Security products. 

Candidate will possess a broad technical knowledge of Electronic circuitry, IP networking, Network and Mail Server configuration. 

Candidate will also be highly experienced in providing excellent customer service and problem escalation/resolution.

Primary Job Functions:
 
Be part of a team providing first level support to end users, clients and technical pre-sales support. 

Provide troubleshooting and technical support via phone, web based tools and email. 

Advise customers regarding product's proper use and address specific user issues. 

During problem escalations, act as a liaison between customers and second level. 

Candidate will assist the customer base during installations.
 
Required Skills:
  • Strong understanding of Ethernet, TCP/IP routing, Network packet analysis tools use and configuration.
  • Strong technical and analytical skills.
  • Solid experience in problem analysis and resolution of hardware problems.
  • Proven ability to function in a self-directed environment.
  • Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success.
  • Innovative thinker who is positive, proactive, and readily embraces change.
  • Ability to handle clients professionally during all interfaces.
  • Sales support to help sales team, end users and clients select, optimal installation configurations in a complex network environment.
  • Strong written and verbal communication skills.
Desired Skills:
  • Experience configuring and troubleshooting Mdaemon/MS exchange Mail Server.
  • Experience in Network (Wireless, Structured cabling, Fibre termination) design, configuration, administration and management.
  • Server Operating system(Windows/Linux/Mac) installation, administration, and configuration.
  • PC/Mac/Mobile Devices configuration, diagnosis and troubleshooting hardware and software issues.
  • Normal A4, Barcode and POS Printer’s configurations and repairs.
  • Electronic circuit board repairs.
  • Power supplies repairs.
  • Server & PC Assembling.
  • Experience configuring and troubleshooting Cyberoam UTM setups.
  • Experience configuring and troubleshooting Symantec or other Backup utilities.
Experience:
  • 2+ years of IT and Networking experience in a technical support/help desk environment.
Education:
  • 1st degree in computing/electrical engineering
  • Network+ and/or CCNA certification (preferred)
  • Electronic Engineering (degree/diploma if first degree is different)
Availability: Immediate to 1 month.
 
Applications deadline 30th June 2013
 
Mail application to careers@totalsolutions.co.ke
 

Selection will be done on the basis of first successful application received.