We
are pleased to announce the following vacancy within the Corporate Affairs
Division.
Head of Department – PR and Corporate Communications
HOD – PRC – JUNE - 2013
Reporting to the Director - Corporate Affairs, the successful candidate will be responsible for end to end management of the company’s internal and external communications strategy designed to present and maintain a positive public image of Safaricom in line with the Safaricom’s commitment to being a truly transformative Kenyan business that goes beyond its limits to meet customer demands.
Key Responsibilities:
- To develop and provide
strategic thought leadership for both internal and external audiences in
the areas of media management, digital asset and social media engagement,
crisis communications, internal and external corporate publications,
executive PR and media training;
- Ensure that the
Safaricom brand maintains cordial and mutually beneficial ties with its
entire stakeholder universe, including the media, regulators,
shareholders, customers, future generations etc. These relationships have
to be based on the Safaricom 2.0 key tenets of openness, accountability,
truth, speed and honesty.
- Develop and
implement a strategic online reputation management plan for the Safaricom
brand. Giving the company a respected, consistent and well-projected voice
in the online community;
- Execution of a
clear internal communications plan with quantitative measures on user
uptake and experience that is positive;
- Responsible for
the effective performance of all outsourced PR agency functions and the
entire stakeholder universe to come up with consistent messaging from the
company, channeling it through the right medium and ensuring all company
spokespersons are empowered and aligned to this cause;
- Effective
monitoring and reporting of the external and internal perception of the
Safaricom values and strategic objectives;
- Effective
measurement of PR value for all agreed touch points in the business;
- Prepare
Departmental cost forecasts and budgets and monitor usage for compliance
and implement remedial action as appropriate
- Ensure
application of best practice processes & procedures in the PR &
Communications department;
- Building a
well-rounded team that has strength, in depth and breadth in PR &
Communication by focusing on Staff development;
The
ideal candidate should possess the following skills and competencies:
- Bachelor’s
Degree in either Marketing, Communications, Education, Political Science,
Public Administration, Law and other social sciences;
- Master’s Degree
or relevant Post Graduate Qualifications in any of the above fields will
be an added advantage;
- 8- 10 years
hands on experience in PR and Communications of which 4 years must have
been in senior management experience, preferably in a blue chip company or
reputable large corporate organisation.
- The job holder
will be a highly energetic and motivated tech savvy PR professional.
- Ability to
successfully liaise, communicate effectively, influence and negotiate with
a wide range of stakeholders;
- Resilient and
have the ability to represent and maintain a principled position in a
sensitive situation.
- High emotional
and cultural intelligence
- High integrity
and must be above reproach
- Good
organizational skills, proactive and self-drive for results;
- Have a positive
approach to ensuring complete customer satisfaction;
If
you meet the requirements and are up to the challenge, please send your resume
and application letter to the address below.
Please
quote the job reference number in the application letter.
All
applications must be delivered on or before Thursday, 13th June 2013.
Head of Talent & Resourcing,
Safaricom Ltd.
Nairobi.
E-mail to hr@safaricom.co.ke
