Safaricom
Limited is the leading mobile telecommunications company in Kenya.
We
are at the forefront of the industry and always seek to attract and retain
talented, creative and innovative team players who are excited by the
opportunity of pushing the frontiers of this evolving technology, growing our
services, exciting our customers and contributing to our community.
Business Development Manager
Ref: CC_BDM_JUNE_2013
We
are pleased to announce the following vacancy in the Customer Care
Division.
In
keeping with our current business needs; we are looking for a person who meets
the criteria indicated below:
Reporting
to the Director Customer Care the position holder will be responsible for the
identification, introduction and roll out of new business opportunities
including but not limited to Corporates, SMEs, SoHos, the International market,
and management of clients providing these services in order to achieve BPO
revenue objectives.
It
also involves management of strategic partnerships within BPO while aligning
with other business functions in the delivery of this agenda.
The job holder’s key responsibilities will be to:
The job holder’s key responsibilities will be to:
- Develop and
manage the Business Development strategy and align it to the BPO Sales
Strategy ensuring growth and development of BPO services in the business;
- Formulate and
manage the implementation of sales plans for BPO Sales team;
- Develop and own
procedures for on-boarding and management of clients;
- Address issues
affecting performance of the team;
- Ensure that
contracts and other operational requirements are in place prior to trading
by agents;
- Develop
Proposals and Pricing for each client;
- Develop relevant
SLAs and Penalties for each client;
- Collect
necessary documentation for contract signing;
- Evaluate market
potential and generate performance indicators for different revenue items;
- Align the
revenue indicators to BPO Revenue targets;
- Develop
monitoring and evaluation templates for revenue performance management;
- Champion the
development and maintenance of effective relationships with different
types of business;
- Develop
prioritization tools for building relationships with corporate partners by
ranking them. The 20% of highest potential clients to have 80% support,
while the 80% to have 20% support;
- Ensure that a
minimum client support level is determined and enforced;
- Conduct periodic
customer business reviews;
- Ensure that the
BDM team is adequately resourced to deliver against new business targets;
- Create a work
environment that will drive the entrenchment of the Safaricom way Values
of speed, simplicity & trust;
The
ideal candidate should possess the following skills & competencies:
- Bachelor’s
Degree in Sales and Marketing or a business management discipline;
- 7 years hands on
experience in Business/ BPO Development in a highly competitive commercial
environment;
- Have strong
business/financial acumen with experience developing metrics and pricing
and compensation programs;
- Strong
analytical skills with exceptional attention to detail. Experience in
learning technology, enterprise applications or testing marketplace;
- Good
understanding of financial principles, understands financial ratios, can
interpret standard financial statements;
- Good
appreciation of Project Management principles;
- Good understanding
of the Kenyan market, subscriber preferences and subscriber trends;
- Excellent
contract negotiation experience and high rate at successfully closing
deals;
- Innovative,
creative and achievement oriented;
- Strong
interpersonal and people skills;
- A team worker
with strong customer focus;
- Strong
communication and presentation skills;
- Strong
familiarity with business management;
- Confident,
self-assured, personable and presentable;
- Highly
organized, conscientious and detail oriented;
If
you feel that you are up to the challenge and possess the necessary
qualification and experience please send your resume and application letter
indicating your experience and why you are the most suitable candidate for the
role clearly quoting the job title to the address below.
The
deadline for application is Thursday 20th June, 2013.
The Head of Talent & Resourcing
Safaricom Ltd
Nairobi
The Head of Talent & Resourcing
Safaricom Ltd
Nairobi
Via
E-mail to: hr@safaricom.co.ke