Safaricom
Limited is the leading mobile telecommunications company in Kenya.
We are at
the forefront of the industry and always seek to attract and retain talented,
creative and innovative team players who are excited by the opportunity of
pushing the frontiers of this evolving technology, growing our services,
exciting our customers and contributing to our community.
Customer Systems Analyst
Ref: TECHOLOGY - CSA -JUN 2013
Ref: TECHOLOGY - CSA -JUN 2013
We are
pleased to announce the following vacancy in the IS OPERATIONS Departments
within the Technology Division. In keeping with our current business needs, we
are looking for a person who meets the criteria indicated below:
Reporting
to the Senior Manager, Customer Systems Support the role holder will offer
leading expert solutions and technical advice in administration, service
provision and availability of all the Safaricom customer facing
applications.
This
position will involve liaising with other Information technology teams and
vendors to offer quality IT services to the business.
Key Responsibilities:
Key Responsibilities:
- Define and monitor data and
application availability for all customer systems and applications and
reports;
- Offer advanced administration
of customer systems and applications;
- Document and update processes
and procedures in use for customer systems and applications;
- Provide expert management of IT
application incidents, root cause analysis, management of problems as per
ITIL standard;
- Create system requirements for
support, and Testing of new products and systems functionality;
- Create high quality support and
maintenance requirements;
- Test the attainment of
requirements, once new systems functionalities are delivered;
- Participate in renowned
research forums, and initiate ideas that improve system availability, and
performance.
Role requirements;
- University Degree in Computer
Science or related technical field;
- UNIX/LINUX/Windows
certification;
- Oracle Siebel Certification
will be an added advantage;
- Tibco Certification will be an
added advantage;
- Microsoft certification: MCSD/
MCDBA;
- Oracle certification in
database administration or application development;
- 3 years of experience in a
networked and dynamic IT environment; Siebel CRM and TIBCO systems
experience, will be an added advantage
- 1 year Software development,
Database administration and or advanced Support Experience;
- UNIX scripting Skills , PL-SQL
and MSSQL;
- Highly developed analytical
skills;
- Ability to be a role-model and
lead customers and fellow team members.
IP Contact Centre Engineer
Ref: TECHOLOGY - IPCCE -JUN 2013
Ref: TECHOLOGY - IPCCE -JUN 2013
We are
pleased to announce the following vacancy in the IS OPERATIONS Departments
within the Technology Division.
In keeping
with our current business needs, we are looking for a person who meets the
criteria indicated below:
Reporting
to the Senior Manager, Customer Systems Support the role holder will offer
leading expert solutions and technical guidance in administration, service
provision and availability of all the Safaricom contact centre systems.
This
position will involve liaising with other Information technology teams and
vendors to offer quality IT services to the business.
Key Responsibilities:
Key Responsibilities:
- Define and monitor data and
application availability for all contact centre systems, applications and
reports;
- Offer advanced administration
to contact centre systems and applications;
- Document and update processes
and procedures in use for contact centre systems and applications;
- Provide expert management of
contact centre systems incidents, root cause analysis, management of
problems as per ITIL standard;
- Create system requirements for
support, and Testing of new products and systems functionality;
- Create high quality support and
maintenance requirements;
- Test the attainment of
requirements, once new systems functionalities are delivered;
- Participate in renowned
research forums, and initiate ideas that improve system availability, and
performance.
Role requirements;
- University Degree in Computer
Science or related technical field;
- UNIX/LINUX/Windows
Certification;
- Oracle certification in
database administration or application development;
- Microsoft certification: MCSD/
MCDBA is an added advantage;
- Contact centre systems
Certification (e.g. Genesys Framework, GVP, WFM, SIP, etc.) will be an
added advantage;
- 3 years of experience in a
networked and dynamic IT environment. 2 years of work experience in
contact centre systems, will be an added advantage;
- 2 years of Software
development, Database administration and or application support
Experience;
- UNIX scripting, PL-SQL and
MSSQL Skills;
- Highly developed analytical
skills;
- Ability to be a role-model and
lead customers and fellow team members.
If you feel that you are up to the
challenge and possess the necessary qualification and experience, please send
your resume with your cell phone contact indicating your experience and why you
are the most suitable candidate for the role clearly quoting the job title and
job reference to the address below by Tuesday 11th June 2013.
The Head of Talent and Resourcing,
Safaricom Limited
Nairobi
The Head of Talent and Resourcing,
Safaricom Limited
Nairobi
via E-mail
to hr@safaricom.co.ke