Job
Title: Operations Manager
Department:
Lodge
Operations
This
will be based in Rwanda but reporting to the GM in Uganda.
The
firm has a team of about 16 staff in Rwanda and the OM will be their overall
leader.
Reporting
to: Country
Manager/Managing Director
Role:
- Ensuring
Customer satisfaction
- In house
training on customer handling and procedures
- Fleet allocation
and movement tracking in the transport department,
- Compiling
customer, driver guide and airport/hotel representative reports,
- Ensuring a
smooth flow between Sales Depart & Safari Dept.
- In charge of the
workshop and maintenance
- Negotiating with
3rd party suppliers (Freelance guides & transport companies)
Duties:
- Overall country
coordination of all business activities in Rwanda
- Represent the
company locally and international.
- Responsible for
the proper guidance, training and behaviour of his staff.
- Financial
Oversight.
- Reporting to the
Managing Director
- Supporting our
Lodges
- Appraisal,
Recruitment and Selection
Minimum
Experience
- 4-5 years
experience with a safaris and tour company.
Key
Performance Areas:
Service:
- Increase sales
Performance
Management
- Coordinating the
performance management cycle and appraisals with Kigali
Staffing
- Supporting with
the recruitment and selection exercise.
Important
relationships:
- HR and
Administration Manager Kampala
Client
relationships:
- Customer
relationship management
- Grow new
business from existing business
- Ensuring
professional & timely delivery
Brand
Awareness:
- Building Company
image locally and internationally
Important
Relationships:
- Safaris
- Operations
Lodges
This
performance role guide is not exhaustive, nor is it meant to be. Additional
items may be introduced where necessary.
Send
resumes to recruit@kontorbusiness.com
