JD-3 For
support
A passion for troubleshooting and learning how things work
A passion for troubleshooting and learning how things work
Ability to
interact effectively with both non-technical users and highly technical users
Willingness
to research and figure out complex software and IT systems
A desire to
make things more efficient - we are looking for someone who enjoys initiating
change
Excellent
follow-through with minimal management
1-3 years
professional experience working with software troubleshooting
Provide
exceptional support to end-users
Respond to
e-mail and telephone support requests
Remotely
connect to users’ computers, determine
minimal use-case to recreate issue, solve
issue if possible or provide concise details to development for further
analysis and resolution
Use
deductive problem solving skills to investigate and solve a broad range of puzzles
each day
Work
closely with development team to make ISL's
software more intuitive, easier to deploy and
easier to support
Provide
pre-sales technical support as needed
Recognize
end-users’ need for additional products and services
Certifications
are not a must, but added advantage – we will be much more interested in your
ability to figure things out as you go
Knowledge of MS-SQL or database system, networking & Microsoft OS & other software is added advantage.
Email: careers@islkenya.com
Knowledge of MS-SQL or database system, networking & Microsoft OS & other software is added advantage.
Email: careers@islkenya.com