Customer Service Representatives (Shift work)
Location: Nairobi
Industry: BPO
Are you a Diploma holder with a clear accent and outstanding computer skills, flexible to work on shift basis?
Key responsibilities
- Screening and
moderating user submitted content, answering support requests and
performing support functions.
- Moderating and
screening written user content on Profiles
- Moderating and
screening user submitted photos
- Answering Online
Help Requests
- Answering
telephone support requests
- Processing
Testimonials (depending on language)
- Various support
tasks assigned
Key
Skills and competences
- Internet and
Computer literate
- Passion
for Customer Service
- Ability to
respond promptly to customer inquiries
- Ability to
handle and resolve customer complaints
- Ability to
multitask and take up more workload when required
- Outstanding
language skills (grammatically correct, can express things clearly)
- Ability to work
with multiple tabs and multiple browsers efficiently in a web browser
based support system (speed and accuracy are important)
- Very good work
ethic (is reliable, motivated, professional)
Interested?
Call 0702 152 674 on Tuesday 25th June as from 12.00 noon to 4.00pm ONLY to
book your slot for interview.
Note: Only serious candidates need to call
Note: Only serious candidates need to call
