Job
Description: Customer Service, Online Content Editor
& Social Marketing
Department title: Ringier Customer Service
Reports to: Customer Service Lead
Department title: Ringier Customer Service
Reports to: Customer Service Lead
Work
schedule: Full
time
Work
location: Nairobi
Job Details
Job Details
Major
Purpose
- Online editing
of platforms
- Perform updates
and ensure engagement on all social media platforms
- Increase and
maintain social media reach on all platforms
- Represent the
voice of Rupu, Rupushops, Ruputravel and Pigiame on respective social
media platforms
- Interact,
respond to and follow up on all queries, comments and issues on all social
media platforms
- Ensure the daily
tracking of all sales on Rupu
- Ensure tracking
of all Rupu stock
- Create customer
coupons for all purchases made on Rupushops
- Ensure the
collection and delivery of purchases made on Rupushops
- Ensure all enquiries
made via phone, email and social media are responded to within 1 hour and
resolved within 24 hours
- Take over any
duties assigned
Key
Responsibilities& Result Areas
- Polite, honest,
fun and engaging communication with customers and on all platforms
- Ensure 50% of
all enquiries are responded to within 1 hour (during working hours) and
resolved within 24 hours
- Ensure social
media growth by 15% each quarter
Working
Relationships (Internally & Externally)
- Coordinate deal
content and approval with sales representative
- Forward social
media info/trends/feedback to rest of team
Qualification
and Experience
- Degree in
Marketing, Communications or IT
- Excellent verbal
and written communication skills
- Team player
- Strong attention
to detail
- Previous
internet work experience
- Social media
affinity, good understanding
- Experience with
social media tools
Personal
and Managerial Attributes
- Smart, creative
and innovative
- Eye for design
and advertising communication
- Honest, strong
work ethics and integrity
- Self-disciplined,
able to work within deadlines
- Well-organized;
can multi-task
- Excellent
time-management skills
In
order to be considered for an interview, email your application to
recruit@ringier.co.ke by 21st June 2013.