Customer Account Executive
(Recommended- Customer Relations
Executive)
Industry: Records Management
Location: Nairobi
Our client, is the leading records and information management solutions
provider in the Middle East and Africa, operates from 15 offices in 12
countries developing secure, innovative and customized solutions that address
the full information life-cycle, meeting the needs of corporate and government
clients across an extremely broad range of industries seeks to recruit a
Customer Accounts Executive. Industry: Records Management
Location: Nairobi
Duties and Responsibilities
- Managing customer inquiries, problems, requests,
suggestions and determining appropriate solutions or responses
- Ensuring high levels of customer satisfaction by
providing smooth customer service to customers as per agreed service
standards
- Negotiating customer claims and initiating billing
adjustments in coordination with team leader
- Growing existing customers and identifying potential
customers for supply chain and delivery solutions
- Developing new customers from target market and
existing customers with business solutions
- Planning and executing regular maintenance and business
development visits to customers
- Maintaining and regularly updating customer information
- Understanding and networking all aspects of customers’
business needs
- Promoting suitable products and developing
solutions for customers involving business units
- Working with other business units such as ground
operations, cargo operations to ensure proper service delivery to
customers
- Preparing and issuing proposals and quotations to
customers
Qualification and Experience
- Bachelor Degree in a business related field
- Consultancy selling skills
- Should possess a valid driving license
- Excellent communication skills
- A minimum of 2-3 years working experience
- Computer Proficiency: MS office Applications (Word,
Excel, Power Point &Outlook)
- Previous experience in customer management experience
will be an added advantage
To apply, send your CV only to
vacancies@flexi-personnel.com before Friday 5th July 2013.
Clearly indicate the position
applied for and your minimum salary expectation on the subject line.