Cellulant*
is a mobile commerce company.
It
operates Africa’s number one mobile commerce network and aims to connect 100
million customers to its mobile commerce ecosystem.
We
are the mobile commerce partner of choice and our goal is to connect all of our
corporate customers, including e.g. the top Pan African banks, various
merchants, to the richest mobile commerce ecosystem in Africa, helping them
provide better communication, and more services, and more value to their end
consumers.
We
do that by providing services like mobile banking, mobile payments, music,
information services and other mobile related services.
To
be able to meet these aggressive growth expectations we need to grow our
dynamic team.
We
are recruiting a highly motivated Implementation Engineers keen to utilize
their existing skills and develop new ones that will enable them to add to the
success of the organization as well as their own
We
invite you to be part of that growth.
We
seek to recruit pro-active and self - driven individuals to fill the position
below;
Support Engineer
The
successful candidate is expected to have a good understanding of Linux systems,
relational databases, scripting languages with very good troubleshooting and
customer service skills.
Key
result areas
- Communication
with customers, vendors and internal stakeholders,
- Monitoring all
services, systems and applications using the available tools,
- Incidents
recording and tracking
- Troubleshooting
of incidences and escalation as per escalation matrix,
- Documenting
troubleshooting and problem resolution steps,
- Reporting daily
on quality of service (QoS) and incidences using the available tools and
templates
Required
competencies
- A first degree
in an IT related field is desirable
- A formal
training in Customer service
- A minimum of one
years’ experience in the IT industry
- Firm grasp of
how the web works, networking, and software products
Required
skills
- Problem
analytical and troubleshooting skills
- Good verbal and
written communication skills
- Linux OS skills
- Relational
databases skill e.g. MySQL
- Customer service
skills
- Knowledge of
programming with any scripting language e.g. php, python, perl
- Strong
organizational, time management and prioritization skills.
- Able to take a
creative approach to situations and problem solving.
- A skilled team
player.
Interested
candidates are requested to submit their CVs and a convincing cover letter to
pdc.recruitment@gmail.com indicating the job title applied for by 17th May
2013.
Only
shortlisted candidates will be contacted.
