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Sales Representative Job in Kenya

Sales Representative (Retail)

Company Profile: Our Client is a Telecommunication company that has grown to become one of the largest mobile phone distributors in Africa.

Main Purpose of the position: 

This is an entry level position and the candidate will mainly be stationed at our retail outlets to handle work in clients and explain the various features of the products.

Main responsibilities
  • Make a thorough market and brand review at regular times
  • Conduct market research to understand market dynamics.
  • Implement the marketing plan in respect of budget, timing and brand guide lines.
  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Perform customer verifications
  • Process orders, forms, applications and requests
  • Direct requests and unresolved issues to the designated resource
  • Manage customers' accounts
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Record details of actions taken
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions
Occupational Skills
  • Knowledge of customer service principles and practices
  • Knowledge of relevant computer applications
  • Knowledge of administrative procedures
Required Qualifications
  • Diploma in Marketing / Sales or a Business Related Field
  • 1 – 3 years Past experience in similar field is of importance. Retail management experience preferred.
How to apply

To apply for this position send your CV to quoting the position in the subject line and preferred location. Kindly also mention your current/ last salary and benefits. 

Only shortlisted candidates will be contacted

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