Job
Title: Amua Franchisee Coordinator
3
Positions
Reports to: Amua Franchise Manager
Workstation: Nakuru Kisumu and Homa Bay, with frequent field travel in
the regionReports to: Amua Franchise Manager
Salary: Kshs 75,000
Position Objectives:
- Provide business
management support to the Amua franchisees within the designated region,
based from Nakuru, Homa Bay and Kisumu
- Coordinate CHW
supervisors to ensure the integrity of promotional activities
according to Amua’s marketing/communication strategy and CHW work plans
- Assist Clinical
Quality and Training activities for all AMUA franchisees within the
designated region
- Facilitate
networking of AMUA with local authorities and partnering organization in
the designated region
Key
Responsibilities
Regional Supervision
Regional Supervision
- Identify and
recommend solutions to problems in the assigned regions that interfere with
franchisee business development, clinical quality and any other Amua
objective
- Assist in
designing and implementing formal franchisee training for the designated
region
- Facilitate forum
for direct exchange with peer groups involved in SRH sector and/or social
franchising (as part of the agenda of the Social Franchise Network
Association of Kenya SFNAK)
Business
Management
- Ensure that each
franchisee understand AMUA program, goals and protocols, and act on behalf
of MSK
- Instill a
business-minded spirit throughout the AMUA network within the designated
region, driven by excellence in customer service, high quality of clinical
care and professional health facility management
- Conduct monthly
visits to each franchisee, consisting of a full review of activity and
quick business audit (using standard AMUA templates, and auditing client
registers)
- Assist each
franchisee with operational and logistics needs (notably drugs, equipment,
commodities, etc.)
- Assist service
providers to identify service or product issues, and identify/propose
solutions
- Provide on-site
training and support franchisees to correct non-standard practices, and to
ensure appropriate data collection (for reporting to MoH and AMUA/MSK)
- Compile the
business performance section of the monthly reports for each franchise and
for the region- using template for AMUA field report
Promotion
& Communication
- Lead the
implementation of promotional events (includes Amua Leo) as per the
promotion activity plan
- Identify
promotion opportunities for the brand AMUA
- Assist each
franchisee in identifying promotion opportunities to generate service
uptake and new clients
- Measure impact
of promotional activities in designated region
- Liaise with
MoPHS/DHMT officials in the region as Amua’s GoK partners
- Compile the
“promotion activities” section of the monthly reports for each franchise
and for the region- using template for AMUA field report
Clinical
Quality & Training
- Ensure
franchisees adhere to the signed MoU with MSK, notably the clinical
quality compliance
- Facilitate and
support clinical audits under supervision of MSK Clinical Quality &
training Dpt, and ensure that each franchisee gets audited at least twice
per year
- Assist the
Clinical Quality & Training team in monitoring clinical compliance and
quality of franchises
- Report clinical
complications immediately as they arise to the Clinical Quality and
Training team and ensuring proper documentation (Amua incident report)
- In coordination
with the Clinical Quality & Training Dpt, support and coordinate the
implementation of Training in specific areas:
(i)
Skills up date in performing BTLs and IUCDs
(ii)
Family planning counseling
(iii)
Infection prevention techniques
(iv)
Data collection and interpretation for decision making
(v)
Improving quality of care (QOC).
(vi)
Client reception and handling
(vii)
Skills and methods on how to sustain FP services
(viii)
Assessing client satisfaction
Outputs and deliverables:
Outputs and deliverables:
- AMUA franchisees
driven by excellence in customer service, high quality of clinical care
and professional health facility management
- Proven
performance increase track record for each franchise
- Proven
improvement of clinical standards and quality
- Proven increase
customer satisfaction
- Strengthened
relationship between AMUA and the MoPHS/DHMT in the region
- Increased CYP
and SRH services amongst franchisees
- Increased number
of new clients, and increased customer loyalty (cross selling of services)
- Reports
submitted on time all the time
- Clinical Quality
& Training Dpt report satisfaction from support by the Amua Franchisee
Coordinator
Minimum
Requirement
- BSc Business
Administration or equivalent from a recognised university.
- Experience in
community promotion and business management
- Strong I.T
skills
- Must be a
competent driver
- 3 years
experience in community promotion and project coordination.
Applications
quoting the position title with detailed CVs with contact details of 3 (2 of
which should be immediate and former supervisors) referees should be submitted
to:
People
and Development Dept
pd@mariestopes.or.ke
Marie Stopes Kenya
pd@mariestopes.or.ke
Marie Stopes Kenya
On or before 14th May 2013
NB: Please clearly indicate on the subject as ‘FRANCHISEE COORDINATOR AMUA’
NB: Please clearly indicate on the subject as ‘FRANCHISEE COORDINATOR AMUA’
Job
Title: TUPANGE Franchisee Coordinator
Reports to: Senior Technical Advisor-Private Sector KURHI/Tupange
Workstation: Nairobi, with frequent field travel within the region
Salary: Kshs. 75,000
Position Objectives:
Reports to: Senior Technical Advisor-Private Sector KURHI/Tupange
Workstation: Nairobi, with frequent field travel within the region
Salary: Kshs. 75,000
Position Objectives:
- Provide business
management support to the TUPANGE franchisees within the designated
region, based from Nairobi.
- Coordinate CHW
supervisors to ensure the integrity of promotional activities
according to TUPANGE’s marketing/communication strategy and CHW work plans
- Assist Clinical
Quality and Training activities for all TUPANGE franchisees within the
designated region
- Facilitate
networking of TUPANGE with local authorities and partnering organization
in the designated region
Key
Responsibilities
Regional Supervision
Regional Supervision
- Identify and
recommend solutions to problems in the assigned regions that interfere
with franchisee business development, clinical quality and any other
TUPANGE objective
- Assist in
designing and implementing formal franchisee training for the designated
region
- Facilitate forum
for direct exchange with peer groups involved in SRH sector and/or social
franchising (as part of the agenda of the Social Franchise Network
Association of Kenya SFNAK)
Business
Management
- Ensure that each
franchisee understand TUPANGE program, goals and protocols, and act on
behalf of MSK
- Instill a
business-minded spirit throughout the TUPANGE network within the designated
region, driven by excellence in customer service, high quality of clinical
care and professional health facility management
- Conduct monthly
visits to each franchisee, consisting of a full review of activity and
quick business audit (using standard TUPANGE templates, and auditing
client registers)
- Assist each
franchisee with operational and logistics needs (notably drugs, equipment,
commodities, etc.)
- Assist service
providers to identify service or product issues, and identify/propose
solutions
- Provide on-site
training and support franchisees to correct non-standard practices, and to
ensure appropriate data collection (for reporting to MoH and TUPANGE/MSK)
- Compile the
business performance section of the monthly reports for each franchise and
for the region- using template for TUPANGE field report
Promotion
& Communication
- Lead the
implementation of promotional events as per the promotion activity plan
- Identify
promotion opportunities for the brand TUPANGE
- Assist each
franchisee in identifying promotion opportunities to generate service
uptake and new clients
- Measure impact
of promotional activities in designated region
- Liaise with
MoPHS/DHMT officials in the region as TUPANGE’s GoK partners
- Compile the
“promotion activities” section of the monthly reports for each franchise
and for the region- using template for TUPANGE field report
Clinical
Quality & Training
- Ensure
franchisees adhere to the signed MoU with MSK, notably the clinical
quality compliance
- Facilitate and
support clinical audits under supervision of MSK Clinical Quality &
training Dpt, and ensure that each franchisee gets audited at least twice
per year
- Assist the
Clinical Quality & Training team in monitoring clinical compliance and
quality of franchises
- Report clinical
complications immediately as they arise to the Clinical Quality and
Training team and ensuring proper documentation (TUPANGE incident report)
- In coordination
with the Clinical Quality & Training Dpt, support and coordinate the
implementation of Training in specific areas:
(i)
Skills up date in performing BTLs and IUCDs
(ii)
Family planning counseling
(iii)
Infection prevention techniques
(iv)
Data collection and interpretation for decision making
(v)
Improving quality of care (QOC).
(vi)
Client reception and handling
(vii)
Skills and methods on how to sustain FP services
(viii)
Assessing client satisfaction
Outputs and deliverables:
Outputs and deliverables:
- TUPANGE
franchisees driven by excellence in customer service, high quality of
clinical care and professional health facility management
- Proven
performance increase track record for each franchise
- Proven
improvement of clinical standards and quality
- Proven increase
customer satisfaction
- Strengthened
relationship between TUPANGE and the MoPHS/DHMT in the region
- Increased CYP
and SRH services amongst franchisees
- Increased number
of new clients, and increased customer loyalty (cross selling of services)
- Reports
submitted on time all the time
- Clinical Quality
& Training Dpt report satisfaction from support by the TUPANGE
Franchisee Coordinator
Minimum
Requirement
- BSc Business
Administration or equivalent from a recognised university.
- Experience in
community promotion and business management
- Strong I.T
skills
- Must be a
competent driver
- 3 years
experience in community promotion and project coordination.
Applications
quoting the position title with detailed CVs with contact details of 3 referees
(2 of which should be immediate and former supervisors) should be submitted to:
People
and Development Dept
pd@mariestopes.or.ke
pd@mariestopes.or.ke
Marie
Stopes Kenya
On
or before 14th May 2013
NB: Please clearly indicate on the subject as ‘FRANCHISEE COORDINATOR TUPANGE’
Marie Stopes Kenya is an equal opportunity Employer
NB: Please clearly indicate on the subject as ‘FRANCHISEE COORDINATOR TUPANGE’
Marie Stopes Kenya is an equal opportunity Employer