Infosol
Systems Ltd is looking for a full-time IT Support
Specialist.
The
IT Support Specialist role is to Install Bitdefender Security Products both
consumer and business to its clients.
The ideal candidate must have the ability to work well as part of a team and
possess superior communication, interpersonal and customer service
skills.
He
or she should be a self-starter with the ability to find his or her own
solutions to problems and understand the inter-dependencies between
applications systems and Bitdefender Security Suits.
Be
ready to start work immediately and willing to travel allover Kenya
Qualifications
Qualifications
- Minimum of 2
years’ experience in technical support with strong technical problem
diagnosis skills.
- Works well in an
interrupt driven environment
- Excellent people
skills, including good verbal and written communications skills
- Excellent
decision making and troubleshooting skills
- Able to assess,
negotiate and resolve questions and problems
- Able to view
incidents and problems from the customer perspective
- Able to
recognize impact of lost opportunity costs to the firm for extended delays
in incident resolution
- Has a service
attitude with the ability to assess individual circumstances
- Skilled at
managing end user expectations
- Microsoft
Certifications, such as Microsoft Certified Systems Engineer (MCSE),
Microsoft Certified IT Professional (MCITP) or Microsoft Certified Desktop
Support Technician (MCDST)
Education
- A degree or
diploma in I.T Computer Science, Management Information Systems or a
related field is a plus
Technology
Experience
- Microsoft OS
(Clients and Server)
- Linux/Unix
platforms
- Microsoft Active
Directory
- MS SQL/MY SQL
Experience
- Firewalls/VPNs
- Network
troubleshooting
- Hardware /
software troubleshooting
- Knowledge of
Virtualization (VMware or a Hype V) will be added advantage
Email
CV to hr@infosolkenya.com
